Spa Wellness Manager — Lead Guest Experience & Revenue

Hilton; Wailea (HI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Go Hilton travel

Employee stock purchase plan (ESPP)

Paid parental leave

Caregiving support

Crisis concierge

EAP

PTO

Health benefits

Retirement plans

Job summary

Hilton’s Waldorf Astoria Maui, Grand Wailea, invites a Spa Wellness Manager to lead daily spa operations, manage guest services, and supervise a team of over 10 providers. You’ll help optimize menus, partnerships, and seasonal offerings while upholding the highest standards of service, safety, and hospitality.

The ideal candidate has 3–5 years in massage therapy or aesthetics, plus spa management experience and proficiency with Book4Time.

Qualifications

• At least 3–5 years of experience as a Massage Therapist or Aesthetician, or prior Spa Management experience with 10+ providers.
• Experience with Book4Time scheduling tool is preferred.

Responsibilities

• Oversee daily spa operations: manage guest service, product quality, inventory, systems and budgets for smooth spa performance.
• Maximize revenue: develop spa menus and implement marketing and merchandising strategies to grow revenue and guest experience.
• Maintain spa facilities: ensure areas and equipment are well-maintained and clean.
• Enhance guest satisfaction: monitor service trends, respond to feedback, and implement improvements.
• Inspire and develop the team: supervise, coach and mentor staff, conduct evaluations, and offer professional development.
• Uphold regulatory standards: ensure health, safety, and sanitation compliance and wellbeing of guests and staff.

Skills

Spa Management

Guest Service

Team Leadership

Budgeting

Scheduling (Book4Time)

Tools

Book4Time scheduling tool

Job description

Hilton’s Waldorf Astoria Maui, Grand Wailea, invites a Spa Wellness Manager to lead daily spa operations, manage guest services, and supervise a team of over 10 providers. You’ll help optimize menus, partnerships, and seasonal offerings while upholding the highest standards of service, safety, and hospitality.

The ideal candidate has 3–5 years in massage therapy or aesthetics, plus spa management experience and proficiency with Book4Time.