Spa Supervisor: Lead Guest Wellness & Service

Appellation Lodi - Wine & Roses Resort and Spa; Lodi (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits including medical, d.d

401(k) Matching

Vacation & Holiday pay

Team Member Discount

Aflac Supplemental

Job summary

Appellation Lodi - Wine & Roses Resort and Spa is seeking an enthusiastic Spa Supervisor to lead our spa team and ensure guests enjoy a relaxing, personalized experience. You will supervise daily operations, coordinate schedules, and maintain high service standards in a premier resort setting.

You will work closely with the Spa Manager and Spa Director, mentoring staff, handling front/back-of-house tasks, and upholding sanitation and safety guidelines. Weekend/holiday availability is required.

Qualifications

• Experience in a leadership role within upscale spa/wspa environment.
• Strong guest-service focus and ability to coach a team.
• Experience with appointment scheduling and daily reporting.

Responsibilities

• Lead and support the spa team during daily operations, setting the example for exceptional guest service.
• Oversee front-of-house and back-of-house activities to ensure smooth and efficient spa operations.
• Coordinate treatment schedules, room assignments, staffing, and daily priorities.
• Welcome guests and ensure their spa experience is seamless, relaxing, and personalized.
• Address guest concerns with professionalism and a solutions-oriented approach.
• Coach, train, and develop team members while promoting teamwork and a positive work environment.
• Oversee opening and closing procedures, cash handling, gratuities, and daily operational reporting.
• Monitor inventory, supplies, amenities, cleanliness, and overall spa presentation.
• Ensure compliance with sanitation, safety, and company standards.
• Partner with other resort departments to deliver a consistent and exceptional guest experience.
• Identify opportunities to improve daily operations and enhance the spa experience.

Skills

Leadership

Communication

Problem-solving

Organization

Multitasking

Scheduling

Cash handling

MS Office

Tools

Spa reservation systems

Point-of-Sale (POS) systems

Job description

Appellation Lodi - Wine & Roses Resort and Spa is seeking an enthusiastic Spa Supervisor to lead our spa team and ensure guests enjoy a relaxing, personalized experience. You will supervise daily operations, coordinate schedules, and maintain high service standards in a premier resort setting.

You will work closely with the Spa Manager and Spa Director, mentoring staff, handling front/back-of-house tasks, and upholding sanitation and safety guidelines. Weekend/holiday availability is required.