Spa Supervisor

Appellation Lodi - Wine & Roses Resort and Spa; Lodi (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits including medical, d.d

401(k) Matching

Vacation & Holiday pay

Team Member Discount

Aflac Supplemental

Job summary

Appellation Lodi - Wine & Roses Resort and Spa is seeking an enthusiastic Spa Supervisor to lead our spa team and ensure guests enjoy a relaxing, personalized experience. You will supervise daily operations, coordinate schedules, and maintain high service standards in a premier resort setting.

You will work closely with the Spa Manager and Spa Director, mentoring staff, handling front/back-of-house tasks, and upholding sanitation and safety guidelines. Weekend/holiday availability is required.

Qualifications

• Experience in a leadership role within upscale spa/wspa environment.
• Strong guest-service focus and ability to coach a team.
• Experience with appointment scheduling and daily reporting.

Responsibilities

• Lead and support the spa team during daily operations, setting the example for exceptional guest service.
• Oversee front-of-house and back-of-house activities to ensure smooth and efficient spa operations.
• Coordinate treatment schedules, room assignments, staffing, and daily priorities.
• Welcome guests and ensure their spa experience is seamless, relaxing, and personalized.
• Address guest concerns with professionalism and a solutions-oriented approach.
• Coach, train, and develop team members while promoting teamwork and a positive work environment.
• Oversee opening and closing procedures, cash handling, gratuities, and daily operational reporting.
• Monitor inventory, supplies, amenities, cleanliness, and overall spa presentation.
• Ensure compliance with sanitation, safety, and company standards.
• Partner with other resort departments to deliver a consistent and exceptional guest experience.
• Identify opportunities to improve daily operations and enhance the spa experience.

Skills

Leadership

Communication

Problem-solving

Organization

Multitasking

Scheduling

Cash handling

MS Office

Tools

Spa reservation systems

Point-of-Sale (POS) systems

Job description

Description

At Appellation Lodi, Wine & Roses Resort and Spa, we believe in creating extraordinary guest experiences rooted in relaxation, elegance, and genuine care. Our award-winning spa is more than a place of rest. It’s a space where wellness and hospitality come together to rejuvenate the body, mind, and soul.

We are looking for an enthusiastic, hands-on Spa Supervisor who is passionate about hospitality, wellness, and team leadership. In this role, you'll oversee daily spa operations, lead and motivate the team, and ensure every guest enjoys a welcoming, relaxing, and memorable experience. Working closely with the Spa Manager and Spa Director, you'll help maintain high service standards, support team development, and create a positive environment for both guests and team members at one of Lodi's premier resort destinations.

This is a full-time position that requires flexible availability including weekends, holidays, and overtime, as needed.

Job Responsibilities include but not limited to:

• Lead and support the spa team during daily operations, setting the example for exceptional guest service.
• Oversee front-of-house and back-of-house activities to ensure smooth and efficient spa operations.
• Coordinate treatment schedules, room assignments, staffing, and daily priorities.
• Welcome guests and ensure their spa experience is seamless, relaxing, and personalized.
• Address guest concerns with professionalism, care, and a solutions-oriented approach.
• Coach, train, and develop team members while promoting teamwork and a positive work environment.
• Oversee opening and closing procedures, cash handling, gratuities, and daily operational reporting.
• Monitor inventory, supplies, amenities, cleanliness, and overall spa presentation.
• Ensure compliance with sanitation, safety, and company standards.
• Partner with other resort departments to deliver a consistent and exceptional guest experience.
• Identify opportunities to improve daily operations and enhance the overall spa experience.

Compensation & Benefits:

• Pay: $24.40 per hour
• Vacation & Holiday pay
• 401(k) Matching
• Health benefits including medical, dental, vision, life insurance, and EAP
• Aflac Supplemental
• Team Member Discount

GROW WITH US

Rooted from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place - All designed to celebrate its destinations’ culture, community, and craftsmanship.

Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas.

Appellation Lodi – Wine & Roses Resort and Spa offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.

Our resort is located in Lodi, California, a hidden gem in the heart of Northern California’s wine country that offers an exceptional quality of life with a welcoming small-town feel. Home to award-winning wineries, a charming downtown, and a close-knit community, Lodi is known for its beautiful weather, abundant outdoor recreation, and relaxed pace of life. The cost of living is significantly more affordable than many major metropolitan areas, at approximately 41% lower than San Francisco, 28% lower than Los Angeles, and 21% lower than Napa. With convenient access to Sacramento, the Bay Area, and Lake Tahoe, Lodi is an ideal destination for professionals and families seeking career growth alongside a balanced, fulfilling lifestyle.

Visit https://www.appellationhotels.com/hotels/california-lodi/ to learn more about our resort.

Requirements

• 1 to 2 years of high performing experience as a Spa Supervisor, Spa Lead, or in a similar leadership role within an upscale spa, wellness, or resort environment.
• A genuine passion for hospitality, wellness, and creating exceptional guest experiences.
• Strong leadership skills with the ability to motivate, coach, and support a team.
• Excellent communication, organization, and problem-solving skills.
• The ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Experience with appointment scheduling, point-of-sale systems, cash handling, and daily reporting.
• Knowledge of spa operations, sanitation, and safety standards.
• Proficiency in Microsoft Office; experience with spa reservation or property management systems is a plus.
• Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays.