Spa Supervisor

Bernardus lodge and spa; Carmel Valley (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Bernardus Lodge and Spa in Carmel Valley, CA seeks a Spa Supervisor to ensure smooth operations, uphold guest service standards, and lead the spa team in achieving budgeted retail sales and service revenue. You will supervise, train, and motivate staff, handle scheduling and guest recovery, and collaborate with the Spa Director on guest feedback and staffing needs.

This role requires weekend and holiday availability, flexibility for call-offs, and a proactive, detail-oriented approach in a

Qualifications

• Two years resort/hotel or spa experience preferred.
• Reception and point of sale experience required.
• Excellent verbal and written communication skills.
• Ability to multitask calmly and efficiently with follow up and courtesy.
• Knowledge of spa environment and Forbes-standard service is a plus.
• Highly organized with attention to detail; able to work independently.

Responsibilities

• Ensure consistent service quality, safety, and guest satisfaction.
• Train and motivate the spa team; empower staff with feedback.
• Coordinate with Spa Director on operations, guest feedback, and staffing needs.
• Support revenue initiatives, service enhancements, and staff incentives.
• Manage scheduling in Dayforce and audit appointment books for accuracy.
• Oversee retail inventory and strive to maximize sales and loyalty.

Skills

Resort spa experience

Reception experience

POS experience

Communication skills

Multitasking

Organized

Education

High school diploma or GED

Tools

POS software

Dayforce

Microsoft Office

Job description

SUMMARY

The Spa Supervisor reports directly to the Spa Director and works to ensure that the overall spa operation runs effectively and that all guest service standards are upheld. Responsibilities include supervising, training, and motivating the spa team to accomplish budgeted retail sales, service revenue and guest service scores. The Spa Supervisor is additionally responsible for assisting with time-off requests, minor coaching discussions, and guest recovery. The Spa Supervisor is typically required to be available to work all weekends and holidays and must be flexible to accommodate employee call-offs.

DUTIES AND RESPONSIBILITIES

• Ensuring consistency of service, safety protocols and guest satisfaction at all times.
• Provide guidance through constructive feedback to colleagues for continuous improvement.
• Communicate with Spa Director to ensure smooth day to day operations; including purchasing requirements, guest feedback, and staff needs.
• Collaborate with Spa Director on revenue initiatives, service enhancements, and staff incentive programs.
• Assist in the development and motivation of the spa team to increase retail sales and increase guest loyalty.
• Audit spa appointment books for errors, rooming issues, or potential staffing needs.
• Audit Spa Concierge email inbox to ensure all communications meet spa standards.
• Meet with Spa Director weekly for recap and forecast plan.
• Assist with monthly retail inventory
• Input staff schedule weekly into Dayforce
• Manage, report and rectify guest glitches and anticipate needs
• Maximize the financial performance of the department by reducing labor and maximizing down time
• Act as a spa ambassador through onboarding for new spa employees and ongoing cross training for resort employees
• Maintain, train and engage with Forbes Standards of service and lead the team through high levels of luxury service.
• Own and evolve task checklists, audits, training and ordering needs of the various roles with the division

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Preferred 2 years resort/hotel or salon/spa experience.
• Previous reception and point of sale experience.
• Excellent verbal, written, and communication skills.
• Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy.
• Knowledgeable of the spa environment and experience.
• Outstanding interpersonal, guest service, listening, and problem-solving skills.
• Must be highly organized and detail oriented.
• Knowledgeable of computer booking software, POS, and Microsoft office programs.
• Must meet legal age requirements for the position.
• Must be able to work independently.
• Must provide valid document(s) to work in the US.

EDUCATION/EXPERIENCE

• High school diploma or equal to a GED; two years' experience in related field.

PHYSICAL DEMANDS

• Must be able to lift 25 lbs.
• Must be able to stand and walk for long periods of time.

LANGUAGE SKILLS

• Must speak and communicate in English.
• Must be able to clearly communicate with guests, management and coworkers.

CERTIFICATES & LICENSES

• Valid California Driver License is required.

WORK ENVIRONMENT

The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.