Spa Supervisor

Ensemble; California; On-site; USD 55,000 - 70,000; Full time

Job summary

Bernardus Lodge seeks a Spa Supervisor to lead the spa team, uphold luxury guest service standards, and partner with leadership on day‑to‑day operations. You will mentor staff, manage guest interactions, and drive revenue through retail and services.

The role requires weekend/holiday availability and flexibility to cover call-offs, with a focus on Forbes standards and high-level service in a resort setting.

Qualifications

• High school diploma or GED; two years in related field.
• Previous reception and POS experience.
• Excellent verbal and written communication.
• Adaptable to change; multitask calmly and efficiently.
• Spa environment knowledge.
• Outstanding guest service and problem-solving skills.
• Proficient with booking software, POS, and MS Office.

Responsibilities

• Ensure service consistency, safety, and guest satisfaction at all times.
• Provide constructive feedback to colleagues for continuous improvement.
• Coordinate with Spa Director on daily operations, purchasing, guest feedback, and staff needs.
• Collaborate on revenue initiatives, service enhancements, and staff incentive programs.
• Assist in developing and motivating the spa team to boost retail sales and guest loyalty.
• Audit spa appointment books for errors, rooming issues, or staffing needs.
• Audit Spa Concierge emails to meet spa standards.
• Meet weekly with Spa Director for recap and forecast plan.
• Input staff schedules weekly into Dayforce.
• Manage, report and rectify guest glitches and anticipate needs.
• Maximize department financial performance by reducing labor and downtime.
• Onboard new spa employees and provide cross-training for resort staff.
• Maintain Forbes Standards of service.

Skills

Reception experience

POS experience

Verbal communication

Written communication

Multitasking

Organizational skills

Spa knowledge

Interpersonal skills

Microsoft Office

Independent work

Education

High school diploma or GED

Tools

Booking software

POS systems

Microsoft Office

Job description

SUMMARY

The Spa Supervisor reports directly to the Spa Director and works to ensure that the overall spa operation runs effectively and that all guest service standards are upheld. Responsibilities include supervising, training, and motivating the spa team to accomplish budgeted retail sales, service revenue and guest service scores. The Spa Supervisor is additionally responsible for assisting with time-off requests, minor coaching discussions, and guest recovery. The Spa Supervisor is typically required to be available to work all weekends and holidays and must be flexible to accommodate employee call-offs.

DUTIES AND RESPONSIBILITIES

• Ensuring consistency of service, safety protocols and guest satisfaction at all times.
• Provide guidance through constructive feedback to colleagues for continuous improvement.
• Communicate with Spa Director to ensure smooth day to day operations; including purchasing requirements, guest feedback, and staff needs.
• Collaborate with Spa Director on revenue initiatives, service enhancements, and staff incentive programs.
• Assist in the development and motivation of the spa team to increase retail sales and increase guest loyalty.
• Audit spa appointment books for errors, rooming issues, or potential staffing needs.
• Audit Spa Concierge email inbox to ensure all communications meet spa standards.
• Meet with Spa Director weekly for recap and forecast plan.
• Assist with monthly retail inventory
• Input staff schedule weekly into Dayforce
• Manage, report and rectify guest glitches and anticipate needs
• Maximize the financial performance of the department by reducing labor and maximizing down time
• Act as a spa ambassador through onboarding for new spa employees and ongoing cross training for resort employees
• Maintain, train and engage with Forbes Standards of service and lead the team through high levels of luxury service.
• Own and evolve task checklists, audits, training and ordering needs of the various roles with the division

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Preferred 2 years resort/hotel or salon/spa experience.
• Previous reception and point of sale experience.
• Excellent verbal, written, and communication skills.
• Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy.
• Knowledgeable of the spa environment and experience.
• Outstanding interpersonal, guest service, listening, and problem-solving skills.
• Must be highly organized and detail oriented.
• Knowledgeable of computer booking software, POS, and Microsoft office programs.
• Must meet legal age requirements for the position.
• Must be able to work independently.
• Must provide valid document(s) to work in the US.

EDUCATION/EXPERIENCE

• High school diploma or equal to a GED; two years' experience in related field.

PHYSICAL DEMANDS

• Must be able to lift 25 lbs.
• Must be able to stand and walk for long periods of time.

LANGUAGE SKILLS

• Must speak and communicate in English.
• Must be able to clearly communicate with guests, management and coworkers.

CERTIFICATES & LICENSES

• Valid California Driver License is required.

WORK ENVIRONMENT

The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.