Group Rooms Coordinator — Resort Reservations & Events

BENCHMARK; Stevenson (WA); On-site; USD 30,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk/Reservations associate for Skamania Lodge in the Pacific Northwest. You will accurately enter and manage group room blocks, collaborate with sales and conference planning, and work with the Director of Revenue Optimization to balance inventory and rates.

This role requires strong MS Office skills, excellent communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 1 year of hotel Front Desk, Reservations, or related hospitality experience.
• Excellent computer skills including Microsoft Office.
• Excellent verbal and written communication skills.

Responsibilities

• Enter and manage group room blocks using Delphi and PMS systems.
• Collaborate with sales and conference planning to oversee inventory and planner expectations.
• Coordinate with the DORO to manage hotel inventory and group rates in systems.
• Serve as primary contact for group planners, guests, and internal teams.
• Lead weekly group pickup meetings and monitor group performance.
• Resolve guest concerns to foster guest loyalty.
• Review group contracts for accuracy in rates, dates, and billing.

Skills

Microsoft Office

Verbal communication

Written communication

Fast-paced environment

Education

Hospitality Management degree

Tools

Delphi PMS

Job description

Pyramid Global Hospitality is seeking a Front Desk/Reservations associate for Skamania Lodge in the Pacific Northwest. You will accurately enter and manage group room blocks, collaborate with sales and conference planning, and work with the Director of Revenue Optimization to balance inventory and rates.

This role requires strong MS Office skills, excellent communication, and the ability to thrive in a fast-paced environment.