Spa Supervisor

Benchmark Hospitality at DU; San Antonio (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a premier luxury resort in San Antonio as a Spa Supervisor, where you will lead a dedicated team to provide exceptional guest experiences. This role emphasizes operational excellence and team management, ensuring that both guests and associates are treated with the utmost care and respect. As part of a supportive and inclusive work environment, you will have access to ongoing training and unique employee perks that enhance your career in the hospitality industry. If you are passionate about creating memorable experiences and fostering a culture of excellence, this opportunity is perfect for you.

Benefits

Medical and Dental Insurance

401K Match

Paid Time Off

Companywide Hotel Room Discounts

Employee Assistance Program

Employee Family Events

Partnerships with Major Retailers

Qualifications

• High school diploma required; Bachelor's preferred.
• Hospitality experience with spa industry knowledge preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise Spa Concierge and Attendant teams for operational excellence.
• Manage schedules according to business forecasts and budgets.
• Conduct training for new and existing staff.

Skills

Hospitality Experience

Excellent Communication Skills

Operational Protocols

Guest Service Management

Training and Development

Education

High School Diploma/GED

Bachelor’s Degree

Tools

Microsoft Office

Spa Reservation Systems

Job description

Opening Post Information* : Posted Date 2 months ago (11/15/2024 5:20 PM)

Opening ID 2024-49041

# of Openings 1

Job Locations US-TX-San Antonio

Department Spa

Position Type Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Location Description

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through online webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts
• Paid Time Off
• Employee Assistance Program
• Employee family events
• Partnerships and discounts with major retailers such as AT&T, Verizon, and Dish

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought-after San Antonio resorts.

Description

The Spa Supervisor at Loma de Vida will be an integral member of the team that creates distinctively different and authentic experiences for our guests by leading the Spa Concierge and Spa Attendant Teams. They will exemplify La Cantera Resort and Spa culture while working to always provide exceptional service and operational excellence to both internal and external guests.

ESSENTIAL JOB FUNCTIONS:

• Supervise day-to-day operations of the Spa Concierge and Spa Attendant teams including supporting and creating operational protocols.
• Prepare and manage Spa Concierge and Spa Attendant schedules according to business forecast, payroll budget guidelines, productivity, and labor control requirements.
• Work closely with Lead Spa Concierge to ensure all standards and expectations are met.
• Oversee the spa facilities and operations, as Manager on Duty as needed.
• Act as a role model of La Cantera Resort & Spa Standards of Excellence, values, and mission for guests and associates.
• Maintain current knowledge of all spa policies and procedures, spa services including spa treatments, spa amenities, fitness classes, hours of operations, and spa retail.
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding La Cantera Resort & Spa and the surrounding area to answer any questions guests may have.
• Ensure associates are aware of all discount rates, special packages, products, services, and general info needed to handle guest spa reservation requests daily.
• Assist with new Spa Concierge and Spa Attendant hiring.
• Conduct training for existing and new Spa Concierges and Spa Attendants.
• Support Retail Specialists in all retail training for Spa Concierges.
• Perform Spa Concierge and Spa Attendant duties as needed.
• Responsible for communicating guest issues and guest incidents promptly.
• Responsible for managing the booking of services and activations in both B4T and WAYS.
• Complete requested tasks within the allotted timeline and submit them to the direct supervisor for review.
• Follow all processes and protocols regarding inventory management and Craftables supply orders.
• Manage payroll to support hotel occupancy and Event Groups.
• Create event calendars for Holidays and Special Groups.
• Inform Leaders of any guest concerns or incidences needing further attention.
• Maintain via Adaco all business supplies needed to keep Spa Front Desk and HoH (Heart of House) operations running smoothly.

Qualifications

• Must have a high school diploma/GED or higher. Bachelor’s degree preferred.
• Hospitality experience with knowledge of the Spa industry preferred.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office software applications such as Word, Excel, and Outlook.
• Must have current TABC and Food Handler Certificates.
• Experience with resort/spa reservation systems a plus.