Spa Supervisor

The Rittenhouse; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

The Rittenhouse Spa in Philadelphia is seeking a Spa Supervisor to oversee daily spa operations, guest service, and a motivated team. You will schedule staff, manage bookings, train associates, and uphold service standards across the department.

Ideal candidates bring 2–5 years of spa leadership and strong customer service experience, with the ability to work a flexible schedule and lift up to 30 pounds. Join us to drive guest satisfaction and efficiency.

Qualifications

• High school diploma or equivalent.
• 2–5 years of customer service and leadership experience in a high-end spa.
• Ability to stand for extended periods and lift up to 30 pounds.
• Experience with online booking appointment system.
• Flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Oversee daily spa operations and guest service.
• Schedule staff, manage booking system, and train team.
• Ensure adherence to company and departmental policies.
• Drive sales and maintain service standards.
• Participate in inventory of spa products.
• Ensure safe work practices and OSHA compliance.
• Communicate purchasing needs to management.
• Support sustainability practices under EarthView program.
• Perform other duties as requested.

Skills

Leadership

Customer Service

Staff Scheduling

Training

Booking System

Guest Satisfaction

Sales Orientation

Education

High School Diploma

Tools

Booking System Software

Job description

Opportunity: Spa Supervisor

Oversee the daily operations of the Spa including the operational needs, guest service, and team member related situations.

Essential Job Functions

• Manage scheduling of staff, booking system, guest concerns, training, and department cleanliness functions consistent with strategic plan and vision for the department and property.
• Collect information, research data, make recommendations, and implement new products and services that fit the spa needs.
• Manage the delivery of guest service satisfaction consistent with company's and property's core service standards.
• Supervise team members to ensure they adhere and enforce company and departmental policies and procedures.
• Supervise and motivate team to increase sales and ensure efficiency.
• Participate in quarterly inventory of nail, facial, and massage service products.
• Communicate to manager purchasing needs in a timely manner.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• Previous customer service and leadership experience of a high end spa required, two to five years of experience preferred.
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
• Experience with on line booking appointment system.
• Must have the ability to work a flexible schedule including days, evenings, weekends, and holidays.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It