Spa Concierge

Plazahotelelpaso; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

Plazahotelelpaso in Philadelphia is seeking a Spa Concierge to provide exceptional guest service, manage reservations, and perform bookkeeping tasks. Ideal candidates will have a college degree or relevant experience and previous experience in customer service. Responsibilities include greeting guests, resolving complaints, and ensuring overall satisfaction according to hotel standards. This role may require working weekends and holidays, and a dedication to sustainability practices is essential.

Qualifications

• College degree or comparable work experience required.
• Previous customer service experience or equivalent training.

Responsibilities

• Greet, register, and assist guests in a friendly manner.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or PMS system.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer service experience

Bookkeeping

Communication skills

Education

College degree or comparable work experience

Job description

Opportunity: Spa Concierge

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Lead Spa Concierge - Spa Operations Manager - Spa Director

Position Requirements

• Immediately greet guest and offer to assist with their needs.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Receive and resolve guest complaints, elevating to management if necessary.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• College degree or comparable work experience.
• Previous customer service experience or equivalent training required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels