Spa Supervisor

Northwood Hospitality LLC; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Hotel Discounts

Paid Time Off

Employee Assistance program

Job summary

The Spa Supervisor at Northwood Hospitality LLC oversees the day-to-day operations of the hotel spa, ensuring guests enjoy a relaxing and high‑quality experience while maintaining service standards.

The role leads therapists and reception staff, manages scheduling and inventory, and promotes spa services and products to enhance guest satisfaction and spa revenue.

Qualifications

• Proven experience as a Spa Supervisor or similar role.
• Ability to lead and manage spa staff and operations.
• Strong customer service mindset and guest focus.
• Knowledge of spa treatments, products, and techniques.

Responsibilities

• Oversee daily spa operations, staffing and scheduling.
• Hire, train, and supervise spa staff including therapists and receptionists.
• Monitor inventory and maintain equipment and supplies.
• Enhance guest experience, answer questions and resolve issues.
• Promote spa services and products; manage budgeting and expenses.
• Ensure health and safety regulations are followed.

Skills

Leadership

Management

Communication

Interpersonal skills

Spa knowledge

Flexible hours

Organization

Job description

Job Description

Job Description

Spa Supervisor

Department: Spa

Reports To: Spa Director

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Spa Supervisor is responsible for overseeing the day-to-day operations of the hotel spa, ensuring exceptional guest experiences and maintaining high standards of service. This role involves managing staff, scheduling appointments, maintaining inventory, and promoting spa services.

Responsibilities:

Staff Management:

o Hire, train, and supervise spa staff, including therapists, receptionists, and other relevant personnel.

o Conduct performance evaluations and provide feedback to improve staff performance.

o Create and manage staff schedules to ensure adequate coverage.

o Address employee concerns and resolve conflicts promptly.

Guest Experience:

o Greet and welcome guests to the spa in a warm and professional manner.

o Assist guests with booking appointments, answering questions, and providing information about spa services and products.

o Resolve guest complaints and issues in a timely and effective manner.

o Ensure a clean, relaxing, and inviting spa environment.

Operations:

o Oversee the daily operations of the spa, including scheduling appointments, managing inventory, and maintaining equipment.

o Monitor and control expenses to maintain profitability.

o Implement and maintain spa policies and procedures.

o Ensure compliance with all health and safety regulations.

Sales and Marketing:

o Promote spa services and retail products to increase revenue.

o Develop and implement marketing strategies to attract new clients.

o Maintain relationships with vendors and suppliers.

Qualifications:

• Proven experience as a Spa Supervisor or similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Knowledge of spa treatments, products, and techniques.
• Ability to work flexible hours, including weekends and holidays.
• Strong organizational and time management skills.
• Passion for providing exceptional customer service.

Perks & Benefits:

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Source: Northwood Hospitality