Spa Supervisor

Ithaka Hospitality Partners, LLC; Opelika (AL); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Ithaka Hospitality Partners, LLC is seeking a Spa Supervisor to coordinate and supervise the spa's daily operations. You will lead a multi-disciplinary team, uphold policies, and ensure a seamless guest experience across front desk, spa, and support areas.

The role requires a high school diploma and at least 1 year of supervisory hospitality/spa experience, with strong customer service and teamwork skills. This on-site position includes flexible duties and event support as needed.

Competenze

• Ability to be efficient and productive in a fast-paced environment.
• Ability to lead a team effectively and efficiently.
• Proficient in Microsoft Office Suite or similar software.
• Enthusiastic and possess excellent customer service skills.
• Excellent attention to detail and team player.
• Ability to work independently.

Mansioni

• Coordination and supervision of the spa's daily operation.
• Serve as main point of contact for leads, providers, front desk and back-of-house teams.
• Lead by example, train associates on policies and procedures, ensuring compliance.
• Direct associates during downtimes to maintain productivity.
• Ensure smooth flow of operation and guest satisfaction through team direction.
• Monitor scheduling and balance appointments with the front desk.

Conoscenze

Efficient in fast-paced environments

Team leadership

Customer service

Attention to detail

Independent work

Formazione

High school diploma or equivalent

1 year supervisory experience in hospitality/spa

Strumenti

Microsoft Office

Descrizione del lavoro

The Spa Supervisor is responsible for the coordination and supervision of the overall daily operation of the spa.

Supervisory Responsibilities:

• Serves as the main point of contact for leads, providers, front desk associates, and back-of-house team.
• Acts as the leadership point of contact for all departments in the absence of the Director or Manager, as requested by management.
• Works closely with the leadership team to implement and train associates on policies and procedures, following up to ensure compliance.
• Direct associates as needed during downtimes to ensure time is productive and utilized efficiently.
• Reviews daily lineup on a regular basis and works with management and leads to make suggestions, coach, counsel, train, or other to address issues reviewed in the reports.

Duties & Responsibilities:

• Understands, upholds, trains, and abides by all policies, guidelines, standards and procedures.
• Leads by example and demonstrates initiative, taking ownership of challenges and always displaying excellent guest resolution skills.
• Assists with directing the spa team to always ensure a smooth flow of operation and a satisfactory guest experience.
• Creates and submits orders for supplies, back bar, retail, or other, and keeps accurate, detailed records on items received, back ordered, or delayed.
• Follows up on orders with appropriate parties.
• Reviews packages to ensure all are received before putting them out on the floor.
• Monitors schedule for proper balancing of appointments, communicating with front desk to ensure this is completed properly.
• Works with the spa team to ensure the facility is clean, stocked, and well-maintained at all times.
• Follows up on engineering, housekeeping, and maintenance work orders, ensuring all are updated consistently on progress.
• Coordinates and communicates with the front desk on back-of-house issues in regard to scheduling or daily appointments.
• Keeps management informed of all guests, associates, and facility issues.
• Assist in all aspects of the Spa, including front desk, locker rooms, and/or other areas of operation as needed based on business needs.
• Monitors public areas to ensure they are well maintained, alerting attendants immediately if in need of attention.
• Works with the front desk and back of the house to assist with the coordination of special events, packages, site visits, or groups.
• Ensures Spa is opened and closed down properly each day.
• Assists with setup, breakdown of events, vendor lunches, and/or other as requested.
• Works to immediately resolve guest requests, complaints, or concerns to ensure a satisfactory experience.
• Works closely with spa management to communicate goals, objectives, policies, procedures, prices, and/or other pertinent information to the spa team.
• Assists with agenda creation for departmental meetings.
• Acts as Spa representative and attends associate advisory meetings as required, ensuring all associate's needs/requests are shared.
• Maintains communication board in the break room and dispensaries.
• Reports and documents observed or known safety hazards, conditions, unsafe procedures, and/or occurrences involving staff or guests that require attention to management immediately.
• Assists with interviewing, training, counseling, and performance reviews for spa associates.
• Maintains a positive attitude and contributes toward a quality, respectful, team-oriented work environment.
• Knows safety procedures and acts as a guide for guests and associates in the event of an emergency.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Ability to be efficient and productive in a fast-paced environment.
• Ability to lead a team effectively and efficiently.
• Proficient in Microsoft Office Suite or similar software.
• Enthusiastic and possess excellent customer service skills.
• Excellent attention to detail and team player.
• Ability to work independently.

Education & Experience:

• High school diploma or equivalent is required.
• Minimum of 1 year of supervisory experience in hospitality, spa, salon, or related environment.

Physical Requirements:

• Prolonged periods of walking, standing, and sitting.
• Must be able to lift up to 25 pounds at times.
• Occasionally work in off-site locations other than the spa.