Spa Supervisor

Auberge Collection; Aspen (CO); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision healthcare plans

401(k) plans with employer contribution

Employee Assistance Program

Company stay discounts

Job summary

Auberge Collection in Aspen is seeking a dedicated Spa Supervisor to create exceptional guest experiences through welcoming and orienting guests to spa facilities. The ideal candidate will possess a strong background in customer service within a luxury resort environment, demonstrating attention to detail and excellent organizational skills.

Responsibilities include supervising spa operations, coaching team members, maintaining cleanliness, and addressing guest concerns. The position offers competitive pay and a comprehensive benefits package including healthcare, 401(k), paid time off, and company stay discounts.

Qualifications

• Previous experience in customer service or personal care industry.
• Ability to work in a fast-paced outdoor environment.
• Possess excellent communication style and a positive attitude.

Responsibilities

• Welcome and orient guests to the spa facilities.
• Supervise daily flow of spa operations.
• Support and coach spa attendants and therapists.
• Maintain cleanliness and organization in guest areas.
• Address guest concerns promptly.
• Assist with training new team members.

Skills

Customer service experience

Excellent communication

Detail-oriented

Organizational skills

Job description

Located in the heart of Aspen, Hotel Jerome, Auberge Collection, is one of the great hotels of the American West. The 135‑year‑old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property’s iconic mountain spirit. The hotel’s two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views. Sophisticated amenities include the legendary J‑Bar, lauded as an Aspen institution; Michelin Guide‑recommended Prospect; the après‑ski favorite, the Living Room bar and lounge; the sultry underground speakeasy, Bad Harriet; the award‑winning Yarrow spa; state‑of‑the‑art fitness facilities; a ski concierge; and a heated outdoor pool and hot tub overlooking Aspen Mountain.

The targeted compensation wage for this full time year round, non-exempt position is $25.00-27.00/hr.

Job Description

As the host of all hosts, the Spa Supervisor is responsible for creating an exceptional guest experience by welcoming and orienting guests to the spa facilities while ensuring seamless daily operations. This role leads by example, providing outstanding customer service, maintaining the highest standards of cleanliness and presentation, and supporting the spa team in a fast‑paced luxury environment. The ideal candidate is detail‑oriented, organized, and passionate about delivering personalized guest experiences.

Key Responsibilities:

• Welcome and orient guests to the spa facilities, providing warm, professional, and personalized service throughout their visit.
• Supervise the daily flow of spa operations by reviewing treatment schedules, coordinating guest arrivals, and ensuring efficient service delivery.
• Support, coach, and assist spa attendants and therapists to maintain exceptional service standards and operational efficiency.
• Ensure guest areas, treatment preparation spaces, and amenities are maintained according to spa standards and protocols.
• Prepare professional body care products, set up dry sauna rooms, and prepare baths as needed.
• Take beverage orders, prepare drinks, and provide poolside food and beverage service.
• Maintain the cleanliness and organization of relaxation areas by removing used towels, cups, and dishes and restocking supplies.
• Coordinate linen inventory by transporting linen carts to and from the laundry facility and ensuring adequate stock levels.
• Monitor inventory of spa amenities, beverages, linens, and supplies, notifying management of replenishment needs.
• Address guest concerns promptly and professionally, resolving issues to ensure complete guest satisfaction.
• Assist with training new team members and reinforcing spa policies, procedures, and service expectations.
• Ensure compliance with all health, safety, sanitation, and company policies.
• Perform opening and closing duties and assist with additional operational tasks as assigned to ensure the overall success of the spa.

Qualifications

• The ideal candidate will have previous experience in customer service, personal care industry or pool service position in a luxury resort environment.
• Ability to work in a fast‑paced outdoor environment with an outgoing team within a large department.
• Possess excellent communication style.
• Have a personality that constantly goes above and beyond.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Equal Employment Opportunity

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.