Guest Experience Manager

Auberge Collection; Aspen (CO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision health care plans

401(k) plans with employer contribution

Health and Flexible Spending Account programs

Employee Assistance Program

Company stay discounts

Job summary

Auberge Collection is seeking a talented individual for a full-time position overseeing Guest Experience at Hotel Jerome in Aspen, Colorado. In this role, you'll manage daily operations, coordinate with various departments, and enhance guest interactions to ensure an exceptional experience.

Applicants should have at least 2 years of experience in Front Office or Guest Services and strong leadership skills. Benefits include medical plans, 401(k), and paid time off among others.

Qualifications

• At least 2 years’ experience in Front Office or Guest Services.
• Strong detail orientation and ability to multitask.
• Self-motivated with eagerness to learn.
• Experienced in upselling and sales.

Responsibilities

• Oversee Guest Experience operations and coordinate with departments.
• Manage guest profiles and personalize their experiences.
• Enhance pre-arrival guest interactions and verify preferences.
• Inspect guest rooms to match preferences and record details.
• Act as an ambassador, assisting with reservations and inquiries.
• Participate actively as a leadership team member.

Skills

Management & Leadership Skills

Detail-oriented

Multitasking

Sales Knowledge

Job description

Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski‑resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen without experiencing Jerome.

The targeted compensation range for this full‑time year‑round, exempt position is $70,000 – $75,000 per year.

Job Description

• Oversee the day‑to‑day operation and coordination of the Guest Experience, working closely with Concierge, Front Desk, Call Center, and Guest Services, and support other departments as needed.
• Handle all Guest Experience functions: update guest profiles, complete itineraries, assign amenities, prepare personalized welcome letters, and cross‑reference guest comments, profile notes, traces, and verify room assignments and Notable Guest standards.
• Enhance pre‑arrival guest interaction by following up via email or phone to complete the pre‑arrival process; verify ETA/ETD, room preference, view, amenities, snacks, beverages, extra toiletries, and housekeeping service timing.
• Inspect Notable Guest rooms and itineraries, ensuring set‑up matches guest preferences or requests, and record notes in the guest profile.
• Proactively enhance the entire guest experience from post‑arrival to pre‑departure as required.
• Act as an ambassador of the hotel by assisting guests with reservations, information, amenities, local attractions, spa, and dining bookings.
• Serve as an active member of the leadership team; build professional relationships and actively involve all hotel operations in daily and weekly activities.

Qualifications

• Management & Leadership Skills – at least 2 years’ experience in Front Office/Guest Services.
• Detail‑oriented and adept at multitasking.
• Self‑motivated with a curiosity and eagerness to learn.
• Knowledgeable in upselling, sales, and offering in‑house experiences.

Benefits Package

• Paid time off, sick and safe time.
• Medical, Dental, and Vision health care plans.
• 401(k) plans with employer contribution.
• Health and Flexible Spending Account programs.
• Employee Assistance Program.
• Company stay discounts.
• Benefits subject to eligibility, waiting period, contribution, and other conditions.

The application deadline for this role is August 1st, 2026. This position is often required year‑round and may be reposted in the future.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.