Restaurant Reservationist

Hotel Jerome, Auberge Collection; Aspen (CO); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid time off

Health, Dental, Vision plans

401(k) employer match

Flexible Spending Accounts

Employee Assistance Program

Stay discounts

Job summary

Hotel Jerome, Auberge Collection in Aspen seeks a Restaurant Reservationist to ensure a seamless dining experience. You will receive and record guests' reservations and input them into OpenTable, prioritizing each request with a gracious touch.

The role is full-time year-round, non-exempt, with a targeted compensation wage of $20/hour. Candidates should have at least one year in foodservice or hospitality and be able to work flexible weekends and holidays.

Qualifications

• Minimum one year in foodservice or hospitality.
• Luxury setting experience and knowledge of food and wine preferred.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Receive and record guests' reservations and input into OpenTable.
• Assign reservations according to customer requests and restaurant flow.
• Ensure menus are up to date, clean, and marked as free.
• Maintain knowledge of menu and related items.
• Perform other duties as assigned by management.

Skills

Customer service

Luxury hospitality

Wine knowledge

Flexibility

Job description

Company Description

Located in the heart of Aspen, Hotel Jerome, Auberge Collection, is one of the great hotels of the American West. The 135-year-old historic landmark, listed in the National Register of Historic Places, offers luxurious, contemporary accommodations and modern amenities that pay homage to the property’s iconic mountain spirit. The hotel’s two luxurious Residential Penthouses offer everything from private elevator entrances to spectacular mountain views. Sophisticated amenities include the legendary J‑Bar, lauded as an Aspen institution; Michelin Guide‑recommended Prospect; the après‑ski favorite, the Living Room bar and lounge; the sultry underground speakeasy, Bad Harriet; the award‑winning Yarrow spa; state‑of‑the‑art fitness facilities; a ski concierge; and a heated outdoor pool and hot tub overlooking Aspen Mountain.

Job Description

The Restaurant Reservationist is an integral part of the Food and Beverage team, ensuring a well orchestrated and seamless dining experience. The role involves efficiently receiving and recording guests' restaurant reservations while prioritizing the fulfillment of all requests and needs with a gracious touch. The targeted compensation wage for this full time year round, non‑exempt position is $20/hr.

Responsibilities

• Receive and record guests' reservations whether in person, via phone and input them into Open Table ensuring Auberge Collection standards are met
• Assign reservations according to customer's request and knowledge of the restaurant and flow of business
• Ensure menus are up to date, clean & mark free
• Maintain a complete knowledge of menu and all related menu items
• Perform any other duties as assigned by Management

Qualifications

• A minimum of one-year experience in the foodservice / hospitality industry.
• Prior experience in a luxury setting and good knowledge of food and wine is preferred.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.