Chief Spa Operations & Guest Experience Leader

Atlantis Casino Resort Spa

Reno (NV)

On-site

USD 120,000 - 160,000

Full time

34 hours ago

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Job summary

Atlantis Casino Resort Spa in Reno, Nevada seeks an Executive Manager of Spa Operations to provide strategic leadership for all spa and salon activities. You will ensure exceptional guest experiences aligned with Forbes Four-Star and AAA Four-Diamond standards while driving profitability, efficiency, and team performance.

The role oversees staff development, service delivery, financial management, and brand excellence within Spa Atlantis, a Forbes Four-Star recipient spanning 30,000 square feet

Qualifications

Minimum 5+ years in spa or hospitality management.
Bachelor’s degree or higher preferred.
Strong knowledge of spa operations, guest services, and luxury standards.
Proficiency in computer systems, scheduling platforms, and business software.
Excellent communication, leadership, and interpersonal skills.
Ability to work flexible schedules including evenings, weekends, and holidays.

Responsibilities

Hire, train, and evaluate staff; oversee spa maintenance, cleanliness, and resource use.
Ensure Forbes Four-Star and AAA Four-Diamond standards for front staff.
Marketing, budgeting, forecasting, payroll, scheduling, and inventory management.

Skills

Leadership

Spa operations

Budgeting

Staff development

Guest service

Strategic planning

Communication

Scheduling

Profitability

Education

Bachelor's degree

Tools

MS Excel

Spa software

POS systems

CRM

Job description

The role oversees staff development, service delivery, financial management, and brand excellence within Spa Atlantis, a Forbes Four-Star recipient spanning 30,000 square feet

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