Spa Services Lead: Guest Experiences & Scheduling

Hyatt Regency; Renton (WA); On-site; USD 33,000 - 43,000; Full time

Job summary

Hyatt Regency Lake Washington at Seattle’s Southport in Renton, WA seeks a Spa Coordinator to deliver exceptional wellness experiences. You will welcome guests, help with appointments, and guide treatments while maintaining guest confidentiality and high service standards.

The role covers scheduling, reservations, payments, inventory, and supporting spa revenue goals through upselling and engaging guests with wellness programs. Weekend and holiday availability is required.

Qualifications

• High school diploma or equivalent required; hospitality, business, or wellness-related education preferred.
• Previous experience in a spa, hotel, hospitality, or customer service environment preferred.
• Proficiency with reservation and point-of-sale systems.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests and provide a warm, professional, and personalized spa experience.
• Assist guests with booking appointments and selecting spa treatments and packages.
• Address guest inquiries regarding spa services, products, pricing, and facility amenities.
• Handle guest concerns and resolve issues promptly and professionally.
• Ensure guest confidentiality and maintain a high level of customer service at all times.
• Manage spa reservations using the spa management system.
• Coordinate therapist and technician schedules to maximize efficiency and service quality.
• Confirm appointments, process modifications, and manage cancellations according to spa policies.
• Monitor daily booking levels and recommend strategies to optimize occupancy.
• Process payments, prepare daily reports, and maintain accurate records.
• Maintain guest profiles and update client information in the reservation system.
• Assist with inventory tracking and ordering of spa supplies and retail products.
• Support payroll, scheduling, and operational documentation as needed.
• Promote spa treatments, wellness programs, and retail products.
• Recommend services and products based on guest needs.
• Assist in achieving spa revenue goals through upselling and cross-selling opportunities.
• Maintain attractive retail displays and ensure product availability.
• Coordinate communication between spa staff, hotel departments, and guests.
• Ensure treatment rooms, reception areas, and guest facilities meet cleanliness and presentation standards.
• Follow all hotel policies, safety procedures, and health regulations.
• Support special events, promotions, and wellness programs hosted by the spa and wellness membership program

Skills

Exceptional customer service

Attention to detail

Scheduling expertise

Sales and upselling

Time management

Problem solving

Team collaboration

Microsoft Office

Spa booking software

Education

High school diploma or equivalent

Hospitality or wellness education preferred

Tools

Reservation system

Point-of-sale system

Job description

Hyatt Regency Lake Washington at Seattle’s Southport in Renton, WA seeks a Spa Coordinator to deliver exceptional wellness experiences. You will welcome guests, help with appointments, and guide treatments while maintaining guest confidentiality and high service standards.

The role covers scheduling, reservations, payments, inventory, and supporting spa revenue goals through upselling and engaging guests with wellness programs. Weekend and holiday availability is required.