Spa Supervisor

Skamania Lodge; Stevenson (WA); On-site; USD 28,929 - 31,684; Full time

Job summary

Skamania Lodge in Washington is seeking a Spa Supervisor to oversee coordinators, manage guest complaints, and support sales goals. This role requires a strong customer service background and a minimum of 2 years of experience in the hospitality industry.

Ideal candidates will have sales aptitude, computer proficiency in spa management software, and exceptional communication skills. The position offers a compensation range of $21.00 to $23.00, with a flexible schedule needed.

Qualifications

• Minimum 1 year of lead or supervisory experience preferred.
• Minimum 2 years of customer service experience required.
• Strong sales aptitude with the ability to generate revenue and upsell services.
• Current CPR certification or ability to obtain.

Responsibilities

• Supervise coordinators and spa attendants.
• Handle and resolve guest complaints and service issues.
• Create schedules for coordinators and attendants.
• Support achievement of sales and service goals.

Skills

Sales aptitude

Interpersonal communication

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

SpaSoft

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Our Property

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

What You Will Have an Opportunity To Do

• Supervise coordinators, spa attendants, retail, environment
• Handle and resolve guest complaints and service issues
• Hold pre‑shift meetings (stand‑ups) to communicate daily priorities, updates, and expectations
• Train new and existing coordinators on treatments, retail products, and sales techniques
• Create schedules for coordinators and attendants based on forecasted occupancy; manage time‑off requests and cover callouts as needed
• Monitor and approve timekeeping and timesheets
• Act as a liaison between management and staff; communicate goals, updates, and expectations to the team
• Foster a positive team environment and support a strong workplace culture
• Document staff attendance, guest complaints, and performance concerns and report to management
• Complete monthly inventory and ordering checklists
• Ensure retail products are accurately priced, stocked, and visually engaging
• Track sales performance and generate reports on retail and services
• Prepare weekly incentive and commission reports for payroll
• Coordinate group bookings and special requests
• Support Spa Manager with completing 90‑day and annual associate reviews
• Assist with facility maintenance coordination and follow‑up
• Maintain a thorough understanding of all spa services and treatments
• Identify opportunities to improve service performance and team efficiency
• Oversee spa cleanliness and overall atmosphere, including pool, fitness room, and locker rooms
• Ensure completion of daily checklists and update procedures as needed
• Anticipate guest needs and address them proactively
• Enforce company policies, safety procedures, and service standards
• Ensure associates complete required certifications and trainings
• Ensure associates have proper supplies, equipment, and uniforms
• Support achievement of sales and service goals

What are we looking for?

• Minimum 1 year of lead or supervisory experience preferred
• Minimum 2 years of customer service experience required; previous spa or hospitality experience preferred
• Strong sales aptitude with the ability to generate revenue and upsell services
• Flexible schedule, including weekends, holidays, mornings, and evenings as needed
• Proficiency in spa booking and management software (e.g., SpaSoft) preferred
• Current CPR certification or ability to obtain
• Working knowledge of Microsoft Word, Excel, and Outlook
• Excellent interpersonal, communication, and listening skills with both guests and team members
• Experience with retail purchasing and inventory management preferred
• Strong multitasking ability and attention to detail
• Knowledge of scheduling, time management, and basic operational logistics
• Strong analytical and problem‑solving skills with the ability to perform under pressure
• High school diploma or equivalent required
• Demonstrate ability to maintain a high level of output without sacrificing quality.
• Able to demonstrate and maintain consistent and efficient performance.
• Able to accomplish projects in a timely manner.
• Ability to communicate effectively verbally and in writing.
• Able to use general guidelines and references.
• Demonstrates the ability to identify, analyze, and solve problems. Will require some guidance or clarification.

Compensation

$21.00 – $23.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.