Spa Concierge & Wellness Experience Lead

Hyatt Hotels Corporation; Renton, Northern (WA, KY); Hybrid; USD 33,062 - 42,981; Full time

Job summary

Hyatt Regency Lake Washington at Seattle’s Southport is seeking a Spa Coordinator to deliver exceptional guest service and oversee daily spa operations within our lakefront property in Renton, WA.

The role handles guest bookings, treatments, schedules, payments, and supports wellness programs, while partnering with hotel teams to ensure a seamless guest experience.

Experience in spa or hospitality, strong communication, and upselling skills are valued; weekend/evening availability required.

Qualifications

• High school diploma or equivalent required; related education preferred.
• Experience in spa/hospitality or customer service preferred.
• Proficiency with reservation and POS systems.
• Excellent verbal and written communication.
• Professional appearance and demeanor.
• Ability to work flexible evenings, weekends, and holidays.

Responsibilities

• Welcome guests and provide a warm, professional, and personalized spa experience.
• Book appointments and promote spa services.
• Manage reservations and staff schedules.
• Process payments and maintain records.
• Support wellness programs and retail sales.
• Coordinate with hotel departments to ensure cleanliness and presentation.

Skills

Guest service excellence

Customer communication

Sales and upselling

Scheduling and coordination

Multitasking

Education

High school diploma or equivalent

Hospitality or wellness education preferred

Tools

Reservation systems

Point-of-sale systems

Spa booking software

Microsoft Office

Job description

Hyatt Regency Lake Washington at Seattle’s Southport is seeking a Spa Coordinator to deliver exceptional guest service and oversee daily spa operations within our lakefront property in Renton, WA.

The role handles guest bookings, treatments, schedules, payments, and supports wellness programs, while partnering with hotel teams to ensure a seamless guest experience.

Experience in spa or hospitality, strong communication, and upselling skills are valued; weekend/evening availability required.