Spa Coordinator

Hyatt Regency; Renton (WA); On-site; USD 33,000 - 43,000; Full time

Job summary

Hyatt Regency Lake Washington at Seattle’s Southport in Renton, WA seeks a Spa Coordinator to deliver exceptional wellness experiences. You will welcome guests, help with appointments, and guide treatments while maintaining guest confidentiality and high service standards.

The role covers scheduling, reservations, payments, inventory, and supporting spa revenue goals through upselling and engaging guests with wellness programs. Weekend and holiday availability is required.

Qualifications

• High school diploma or equivalent required; hospitality, business, or wellness-related education preferred.
• Previous experience in a spa, hotel, hospitality, or customer service environment preferred.
• Proficiency with reservation and point-of-sale systems.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests and provide a warm, professional, and personalized spa experience.
• Assist guests with booking appointments and selecting spa treatments and packages.
• Address guest inquiries regarding spa services, products, pricing, and facility amenities.
• Handle guest concerns and resolve issues promptly and professionally.
• Ensure guest confidentiality and maintain a high level of customer service at all times.
• Manage spa reservations using the spa management system.
• Coordinate therapist and technician schedules to maximize efficiency and service quality.
• Confirm appointments, process modifications, and manage cancellations according to spa policies.
• Monitor daily booking levels and recommend strategies to optimize occupancy.
• Process payments, prepare daily reports, and maintain accurate records.
• Maintain guest profiles and update client information in the reservation system.
• Assist with inventory tracking and ordering of spa supplies and retail products.
• Support payroll, scheduling, and operational documentation as needed.
• Promote spa treatments, wellness programs, and retail products.
• Recommend services and products based on guest needs.
• Assist in achieving spa revenue goals through upselling and cross-selling opportunities.
• Maintain attractive retail displays and ensure product availability.
• Coordinate communication between spa staff, hotel departments, and guests.
• Ensure treatment rooms, reception areas, and guest facilities meet cleanliness and presentation standards.
• Follow all hotel policies, safety procedures, and health regulations.
• Support special events, promotions, and wellness programs hosted by the spa and wellness membership program

Skills

Exceptional customer service

Attention to detail

Scheduling expertise

Sales and upselling

Time management

Problem solving

Team collaboration

Microsoft Office

Spa booking software

Education

High school diploma or equivalent

Hospitality or wellness education preferred

Tools

Reservation system

Point-of-sale system

Job description

Organization- Hyatt Regency Lake Washington at Seattle's Southport

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Key Responsibilities

Guest Services

• Welcome guests and provide a warm, professional, and personalized spa experience.
• Assist guests with booking appointments and selecting spa treatments and packages.
• Address guest inquiries regarding spa services, products, pricing, and facility amenities.
• Handle guest concerns and resolve issues promptly and professionally.
• Ensure guest confidentiality and maintain a high level of customer service at all times.

Scheduling & Reservations

• Manage spa reservations using the spa management system.
• Coordinate therapist and technician schedules to maximize efficiency and service quality.
• Confirm appointments, process modifications, and manage cancellations according to spa policies.
• Monitor daily booking levels and recommend strategies to optimize occupancy.

Administrative Support

• Process payments, prepare daily reports, and maintain accurate records.
• Maintain guest profiles and update client information in the reservation system.
• Assist with inventory tracking and ordering of spa supplies and retail products.
• Support payroll, scheduling, and operational documentation as needed.

Retail & Revenue Generation

• Promote spa treatments, wellness programs, and retail products.
• Recommend services and products based on guest needs.
• Assist in achieving spa revenue goals through upselling and cross-selling opportunities.
• Maintain attractive retail displays and ensure product availability.

Operational Support

• Coordinate communication between spa staff, hotel departments, and guests.
• Ensure treatment rooms, reception areas, and guest facilities meet cleanliness and presentation standards.
• Follow all hotel policies, safety procedures, and health regulations.

Support special events, promotions, and wellness programs hosted by the spa and wellness membership program

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Wage Information

The salary range for this position is $24.00 to $31.20. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• High school diploma or equivalent required; hospitality, business, or wellness-related education preferred.
• Previous experience in a spa, hotel, hospitality, or customer service environment preferred.
• Proficiency with reservation and point-of-sale systems.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Skills & Competencies

• Exceptional customer service skills
• Strong attention to detail
• Scheduling and coordination expertise
• Sales and upselling abilities
• Time management and organization
• Problem-solving and conflict resolution
• Team collaboration and communication
• Proficiency in Microsoft Office and spa booking software

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to work in a fast-paced hospitality environment.
• Must be able to work weekends and holidays

The Spa Coordinator plays a key role in delivering exceptional wellness experiences, ensuring every guest receives outstanding service while supporting the overall success and profitability of the hotel spa.