Spa Services Lead & Guest Experience

Skamania Lodge; Stevenson (WA); On-site; USD 28,929 - 31,684; Full time

Job summary

Skamania Lodge in Washington is seeking a Spa Supervisor to oversee coordinators, manage guest complaints, and support sales goals. This role requires a strong customer service background and a minimum of 2 years of experience in the hospitality industry.

Ideal candidates will have sales aptitude, computer proficiency in spa management software, and exceptional communication skills. The position offers a compensation range of $21.00 to $23.00, with a flexible schedule needed.

Qualifications

• Minimum 1 year of lead or supervisory experience preferred.
• Minimum 2 years of customer service experience required.
• Strong sales aptitude with the ability to generate revenue and upsell services.
• Current CPR certification or ability to obtain.

Responsibilities

• Supervise coordinators and spa attendants.
• Handle and resolve guest complaints and service issues.
• Create schedules for coordinators and attendants.
• Support achievement of sales and service goals.

Skills

Sales aptitude

Interpersonal communication

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

SpaSoft

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Skamania Lodge in Washington is seeking a Spa Supervisor to oversee coordinators, manage guest complaints, and support sales goals. This role requires a strong customer service background and a minimum of 2 years of experience in the hospitality industry.

Ideal candidates will have sales aptitude, computer proficiency in spa management software, and exceptional communication skills. The position offers a compensation range of $21.00 to $23.00, with a flexible schedule needed.