Spa Manager

Pyramid Global Hospitality; United States; On-site; USD 81,000 - 84,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Pyramid Global Hospitality is seeking a skilled Spa Operations leader to drive daily operations at Skamania Lodge. You will oversee the spa, pool, and fitness center, manage budgets, scheduling, inventory, and retail, and collaborate with Sales and Conference Planning to maximize guest services and revenue.

This role requires 3–5 years in spa operations, strong leadership, and excellent communication skills.

Qualifications

• Minimum of 3–5 years’ experience in Spa operations or related field.
• Excellent computer skills: Word, Excel, Outlook; Spa Soft experience preferred.
• Engaging, adaptable leader with strong communication and guest-first mindset.

Responsibilities

• Daily management of spa, pool and fitness center.
• Financial oversight: budgeting, forecasting, payroll, scheduling.
• Managing inventory, product ordering, and retail merchandising.
• Partner with Sales and Conference Planning to drive spa services and retail sales with group guests.
• Develop and implement wellness programs, seminars, classes, and services for guests and staff.
• Interview, hire, and retain high-performing staff; ensure appropriate staffing levels.
• Foster a team culture that supports morale, professionalism, and guest satisfaction.
• Monitor guest satisfaction and address service concerns promptly.

Skills

Spa management

Guest service

Staff leadership

Interpersonal communication

Tech proficiency

Education

Licensed massage therapist or esthetician (preferred)

Tools

Spa Soft

Job description

About the Property

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

Responsibilities

• Daily management of spa, pool and fitness center
• Financial oversight, including budgeting, forecasting, payroll, and scheduling
• Managing inventory, product ordering, and retail merchandising
• Partner with Sales and Conference Planning to drive spa services and retail sales with group guests
• Motivating, and supporting the team
• Ensure public areas—including spa retail, treatment rooms, locker rooms, and storage areas—are clean, stocked, and well-maintained
• Collaborate with Engineering and Pool teams to ensure a clean, safe, and enjoyable environment for all guests
• Ensure pool areas meet all local health and safety regulations.
• Develop and maintain accurate preventative maintenance procedures and checklists
• Interview, hire, and retain high-performing spa and wellness staff and ensure proper staffing levels.
• Conduct regular staff meetings and trainings to ensure staff are fully knowledgeable about all services, products, and offerings
• Foster a strong team culture that supports high morale, professionalism, and guest satisfaction
• Recommend and implement short- and long-term departmental goals and structural improvements
• Develop and implement wellness programs, seminars, classes, and services for both guests and team members
• Ensure all providers deliver treatments in accordance with resort and industry standards
• Monitor and evaluate guest satisfaction and address any service concerns promptly
• Create and execute strategic and tactical plans to meet or exceed financial goals and department budgets.
• Regularly deliver accurate forecasting and make necessary staffing or cost-related adjustments to protect margin integrity.
• Conduct monthly analysis of treatment statistics, peak periods, and performance trends.
• Research and recommend changes to retail and professional product offerings based on market trends.
• Ensure compliance with all state and federal safety regulations related to materials and equipment.
• Develop, recommend, and enforce departmental policies and procedures.

Qualifications

• Licensed massage therapist or esthetician preferred.
• Minimum of 3-5 years’ experience in Spa operations or related field.
• Excellent computer skills including Word, Excel and Microsoft Outlook. Knowledge of POS/Booking Software (Spa Soft) preferred.
• Excellent Interpersonal, communication and listening skills – with both external and internal customers.
• Strong attention to detail and high standards of quality and cleanliness.
• Analytical and problem-solving skills and ability to handle pressure.
• Engaging, adaptable, and proactive leader with strong communication skills and a guest-first mindset.
• Ability to work weekends, holidays, mornings and evenings covering reception shifts and supporting the floor as needed.

Full Benefit package listed on Skamania.com/careers.

Compensation

$81,000 /Annual

$84,000 /Annual

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.