Spa Sales & Guest Experience Specialist (Membership)

MassageLuXe Wake Forest; Wake Forest (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Commission on memberships

Sales bonuses and incentives

Employee discounts on spa services

Team sales contests

Opportunities for additional earnings

Positive team environment

Job summary

MassageLuXe Wake Forest seeks a Spa Sales & Guest Experience Associate to connect with guests, understand their wellness goals, and guide them to services and memberships that fit their routine.

As a front desk wellness advisor, you will welcome guests, discuss pricing, close memberships, process payments, and help maintain a relaxing spa environment while delivering five-star service.

Qualifications

• Experience in sales, retail, hospitality, or customer service preferred.
• Strong verbal communication and people skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests and create an upbeat, high-energy first impression.
• Ask thoughtful questions to understand guest needs and recommend services, upgrades, and products.
• Convert guests into members by presenting the value of the membership program.
• Confidently discuss pricing, services, and membership options.
• Follow up with potential members and maintain strong client relationships.

Skills

Sales

Customer service

Verbal communication

People skills

Tools

Cash register

Job description

MassageLuXe Wake Forest seeks a Spa Sales & Guest Experience Associate to connect with guests, understand their wellness goals, and guide them to services and memberships that fit their routine.

As a front desk wellness advisor, you will welcome guests, discuss pricing, close memberships, process payments, and help maintain a relaxing spa environment while delivering five-star service.