Spa Sales & Guest Experience Specialist (Flexible Schedule)

Hand & Stone Franchise Corp.; Stoneham (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Training & development

Flexible scheduling

Employee discounts on spa services and

Employee referral bonuses

Ongoing contests and rewards programs

Job summary

Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated Spa Sales Associate to help create an outstanding experience for every guest who walks through our doors. This role emphasizes building relationships, promoting wellness services, and earning commissions through membership sales and guest engagement.

You’ll welcome guests, assist with scheduling, educate on massage and facial benefits, and contribute to a welcoming, high-energy team environment.

Qualifications

• Customer service and/or sales experience preferred.
• Comfortable recommending memberships and wellness services.
• Strong communication and relationship-building skills.
• Positive attitude and professional appearance.

Responsibilities

• Welcome guests and create a warm, professional first impression.
• Answer phones and assist with scheduling appointments.
• Educate guests on the benefits of massage and facial services.
• Recommend memberships, upgrades, gift cards, and wellness services.
• Build strong relationships with members and encourage retention.
• Maintain accurate client records and appointment schedules.
• Help keep the spa clean, organized, and welcoming.
• Support the team in delivering an exceptional guest experience.

Skills

Customer service

Sales experience

Communication

Relationship building

Multitasking

Professional appearance

Job description

Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated Spa Sales Associate to help create an outstanding experience for every guest who walks through our doors. This role emphasizes building relationships, promoting wellness services, and earning commissions through membership sales and guest engagement.

You’ll welcome guests, assist with scheduling, educate on massage and facial benefits, and contribute to a welcoming, high-energy team environment.