Spa Sales & Guest Experience Specialist

Hand & Stone - North Wales; North Wales (Montgomery County); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

KinderCare discount

LifeMart program

Job summary

Hand & Stone - North Wales is seeking a Spa Associate to greet clients, handle member services, and support daily spa operations. The role emphasizes delivering memorable guest experiences and driving membership sales within a busy wellness setting.

Ideal candidates will provide friendly service, maintain cleanliness, and assist with scheduling and communications while contributing to team success and guest satisfaction.

Responsibilities

• Meet membership sales goals and earn commissions in addition to base rate.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned

Job description

Hand & Stone - North Wales is seeking a Spa Associate to greet clients, handle member services, and support daily spa operations. The role emphasizes delivering memorable guest experiences and driving membership sales within a busy wellness setting.

Ideal candidates will provide friendly service, maintain cleanliness, and assist with scheduling and communications while contributing to team success and guest satisfaction.