Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa - Mooresville; Mooresville (NC); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Flexible schedule

Employee discounts

Vision insurance

Free uniforms

Free food & snacks

Company parties

Job summary

A local spa in Mooresville is looking for a Spa Associate dedicated to providing exceptional customer service and creating memorable experiences. The role includes meeting sales targets, managing appointments, and maintaining cleanliness standards within the spa. Qualifications include a high school diploma and 18 years of age or older. Applicants will enjoy competitive pay ranging from $14 to $15 per hour, along with commissions and the potential for career advancement in a positive and professional work environment.

Qualifications

• Must be 18 years old or older.
• Must be exceptionally organized and have great attention to detail.
• Strong team player with the ability to work independently.

Responsibilities

• Meet membership and gift card sales targets.
• Provide excellent customer service to members and guests.
• Communicate sales, promotions, and service options with clients.

Skills

Customer service

Organization

Team player

Education

High school diploma or equivalent

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Vision insurance

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress‑free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well‑being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP.

Responsibilities

• Meet membership and gift card sales targets
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards, maintain a clean and tidy environment
• Good verbal and written communication
• Bring a positive and energetic attitude to the team
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage $14 - $15 (depending on experience) PLUS commissions
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision