Spa Sales Associate

Hand & Stone - IL, MI, OH, WI; Parma (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Bonus

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas in Parma, OH seeks a Spa Associate to greet clients, answer phones, schedule appointments, and support membership sales with a friendly, professional demeanor.

You'll maintain spa cleanliness, communicate service options, and uphold high standards of guest experience. Flexibility with shifts, training opportunities, and a welcoming team environment are offered.

Qualifications

• Strong customer service mindset and professional demeanor.
• Ability to greet clients, answer phones, and schedule appointments.
• Comfort with promoting services and memberships to guests.

Responsibilities

• Meet membership sales goals and provide excellent customer service.
• Have knowledge of the menu of spa services.
• Communicate promotions, service options and schedule with clients.
• Uphold spa cleanliness standards and professional appearance.
• Answer phones, schedule appointments, and file documents.
• Perform other duties as assigned and bring positive energy to the spa.

Skills

Customer service

Communication skills

Flexibility

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Flexibility– We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Bring positive energy into the spa