Spa Sales and Guest Service Associate

Handandstonestonybrookny; Stony Brook (NY); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Company parties

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spas in New York invites Spa Associates to deliver memorable 5-star experiences for every client. You will greet guests, answer phones, schedule appointments, and maintain spa cleanliness while explaining services and membership options.

We offer a flexible schedule, performance-based bonuses, ongoing training, and clear opportunities for advancement within a welcoming team.

Qualifications

• Provide excellent customer service to members and guests.
• Have detailed knowledge of the menu of services.
• Meet membership sales goals.
• Effectively communicate sales, promotions and service options with clients.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Job description

Benefits

• Bonus based on performance
• Free food & snacks
• Company parties
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.