Spa Sales and Guest Service Associate

Hand & Stone - Hoboken / Montclair; Hoboken (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading wellness spa in Hoboken, New Jersey is seeking dedicated Spa Associates to provide exceptional customer service and meet sales goals. Join a supportive team that prioritizes your growth and well-being with opportunities for advancement. Enjoy competitive benefits including 401(k) matching and flexible scheduling. Ideal candidates should have strong communication skills and a passion for creating memorable client experiences. This role is crucial in making every visit the highlight of our clients' month.

Qualifications

• Ability to meet membership sales goals.
• Detailed knowledge of the menu of services offered.
• Excellent customer service skills.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Effectively communicate sales and service options.

Skills

Customer service

Communication

Sales skills

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned