Spa Sales And Guest Services Associate

Hand & Stone Franchise Corp; Arlington (TX); On-site; USD 17,000 - 33,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa is seeking a Spa Sales and Guest Services Associate at our Fort Worth location. You will be the key link to ensure an outstanding spa experience for guests, delivering friendly service and guiding memberships.

We offer flexible shifts, comprehensive training, and opportunities for advancement within a nationally recognized spa franchise. If you are energetic and customer-focused, we want to meet you.

Qualifications

• Strong customer service and sales skills with the ability to meet membership sales goals.
• Excellent communication and relationship-building with members and guests.
• Flexible and energetic; capable of multi-tasking in a spa environment.

Responsibilities

• Meet membership sales goals and promote spa services.
• Learn menu of services and upsell when appropriate.
• Provide outstanding customer service to members and guests.
• Communicate promotions and service options clearly to clients.
• Maintain spa cleanliness and professional appearance.
• Answer phones, schedule appointments, and file documents.
• Support team with various duties as assigned.

Skills

Customer service

Sales

Communication

Team player

Education

High school diploma or equivalent

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Job Description

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in the heart of Fort Worth , is seeking a Spa Sales And Guest Services Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision