Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; DeLand (FL); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Competitive salary

Flexible schedule

Résumé du poste

Hand & Stone Massage and Facial Spas in DeLand, FL is seeking a Spa Associate to greet clients, answer phones, and schedule appointments while delivering 5-star experiences during 3pm–9:30pm shifts. You will learn our membership model, promote services, and maintain a welcoming, clean spa environment.

Join a team that emphasizes guest connections, service excellence, and ongoing growth. Training webinars and advancement opportunities support your spa career at Hand & Stone.

Qualifications

• Provide friendly, professional customer service to spa members and guests.
• Meet membership sales goals through informed recommendations and promotions.
• Communicate clearly about services, options, and promotions to clients.

Responsabilités

• Meet membership sales goals and upsell services.
• Provide excellent customer service to members and guests.
• Answer phones, schedule appointments, and manage guest records.
• Maintain spa cleanliness and appearance.
• Communicate promotions and service options to clients.

Connaissances

Customer service

Sales skills

Communication

Phone etiquette

Description du poste

Benefits:

• Paid time off
• Training & development
• Employee discounts
• Opportunity for advancement
• Competitive salary
• Flexible schedule

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Work 3pm to 9:30pm shifts
• Discounted/free services and PTO (paid time off) available if you work qualifying hours/schedules.

SA280