Spa Sales and Guest Service Associate

Hand & Stone - 13794 W Waddell Rd - Surprise, AZ; Surprise (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Hand & Stone in Surprise, AZ is looking for Spa Associates who are dedicated to creating 5-star experiences for every client. As a vital part of the spa, you will engage with clients, manage appointments, and help maintain high standards of cleanliness and customer service.

The role includes meeting membership sales goals while providing excellent service and building lasting connections with clients. Enjoy flexible schedules and a supportive environment focused on your growth.

Qualifications

• Ability to meet membership sales goals.
• Strong communication skills to convey service options.
• Knowledgeable about menu of services.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Effectively communicate promotions and services.
• Maintain spa cleanliness standards.
• Answer phones and schedule appointments.

Skills

Customer service

Sales skills

Communication

Attention to detail

Job description

Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.

Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.

Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience.

Our Spa Associates:

Meet membership sales goals.

Have a detailed knowledge of the menu of services

Provide excellent customer service to members and guests, while building lasting connections.

Effectively communicate sales, promotions, and service options with clients

Uphold spa cleanliness standards

Answer phones, schedule appointments, and file documents

Perform various other duties as assigned