Spa Sales and Guest Service Associate

Hand & Stone - 2441 S Woodland Blvd - Deland, FL; DeLand (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Training & development

Job summary

A leading wellness spa in DeLand is seeking Spa Associates who provide exceptional customer service while meeting membership sales goals. You will be responsible for answering phones, scheduling, and ensuring cleanliness in the spa. This role offers discounted services and paid time off if qualifying hours are met. A supportive environment for your career growth awaits, with shifts available from 3pm to 9:30pm.

Qualifications

• Must meet membership sales goals and maintain customer service excellence.
• Detail-oriented knowledge of the menu of services is required.
• Shifts available from 3pm to 9:30pm.

Responsibilities

• Provide excellent customer service to members and guests.
• Effectively communicate sales, promotions, and service options.
• Uphold cleanliness standards in the spa.

Skills

Customer service excellence

Sales communication

Knowledge of wellness services

Job description

Benefits

• Employee discounts
• Paid time off
• Training & development

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Work 3pm to 9:30pm shifts
• Discounted/free services and PTO (paid time off) available if you work qualifying hours/schedules.