Spa Sales and Guest Service Associate

Hand & Stone - Deland; DeLand (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted services

PTO (paid time off)

Job summary

Hand & Stone Massage and Facial Spas in Deland is seeking a Spa Associate to welcome guests, answer phones, and up-sell memberships while delivering exceptional customer service. You will learn the menu of services, assist with scheduling, and help create memorable, five-star experiences for members and guests.

The role involves promoting promotions, maintaining cleanliness, and working 3pm to 9:30pm shifts.

Qualifications

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.
• Work 3pm to 9:30pm shifts.
• Discounted/free services and PTO available if you work qualifying hours/schedules.

Responsibilities

• Greet guests and explain service options.
• Schedule appointments and manage phone inquiries.
• Promote membership programs and promotions to clients.
• Maintain cleanliness and organization of the spa area.
• Coordinate with team to ensure smooth client experiences.
• Support led training sessions and growth opportunities.

Skills

Customer service

Sales

Phone etiquette

Job description

Benefits:

• Paid time off
• Training & development
• Employee discounts
• Opportunity for advancement
• Competitive salary
• Flexible schedule

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Work 3pm to 9:30pm shifts
• Discounted/free services and PTO (paid time off) available if you work qualifying hours/schedules.

SA280