Spa Sales and Guest Service Associate

Hand & Stone - 300 SW 2nd Ave - Miami, FL; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome clients, connect with guests, and schedule appointments while delivering five-star service.

As hosts of the spa, team members are responsible for meeting sales goals, maintaining cleanliness, and providing excellent customer service in a friendly, upscale environment. Flexible shifts and ongoing training are offered.

Responsibilities

• Meet and exceed membership sales goals
• Meet and exceed retail product sales goals
• Meet and exceed gift card sales goals
• Meet and exceed sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet and exceed membership sales goals
• Meet and exceed retail product sales goals
• Meet and exceed gift card sales goals
• Meet and exceed sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned