Spa Sales and Guest Service Associate

Hand & Stone - Flemington; Flemington (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Wellness resources

10% weekly KinderCare discount

Job summary

Hand & Stone - Flemington is looking for dedicated Spa Associates to create 5-star experiences for clients. This role involves providing exceptional customer service, meeting membership sales goals, and ensuring spa cleanliness. Flexible scheduling options are available to accommodate busy lifestyles, along with opportunities for professional growth and development.

Join a team that values your well-being and success, offering discounts on childcare and personal care programs. Your contributions will make every client visit memorable.

Qualifications

• Ability to meet sales goals and maintain spa standards.
• Effective communication skills for sales and promotions.
• Strong customer service orientation.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Uphold spa cleanliness standards.
• Schedule appointments and manage calls.
• Complete various assigned duties.

Skills

Customer service

Sales communication

Spa cleanliness standards

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Wellness resources

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client’s month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients’ month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress‑free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well‑being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. LifeMart program benefits available in spas who partner with ADP.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.