Spa Retreat Director: Growth, Leadership & Membership

Heights Wellness Retreat; Decatur (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Training & development

Competitive salary

Flexible schedule

Free uniforms

Profit sharing

Wellness resources

Professional and Safe Environment

Massage Heights Family Fund

Paid Training

Job summary

Massage Heights is seeking a Spa Retreat Director in Decatur to serve as the second-in-command, driving membership growth and maintaining high operational standards. You will report to the franchise owner, lead recruiting and development of a high-performing team, and oversee daily marketing, guest experience, and team performance.

The role requires a strategic implementor with a sales-driven mindset, strong communication, and a passion for wellness.

Qualifications

• Minimum 2 years of membership-based service or retail management experience.
• Experience in conflict resolution and training, coaching sales team to meet and exceed membership and sales targets.
• Developing and executing marketing strategies to increase memberships and sales for our massage services.
• Lead membership drives, promotions, and marketing campaigns to attract new clients.

Responsibilities

• Execution of Company Goals – Implement strategic initiatives that align with growth and service excellence.
• Membership Growth & Retention – Increase conversions by 30%, boost retention, and maintain a booked-solid schedule.
• Staff Recruitment & Leadership – Recruit, onboard, and mentor a talented team of therapists and retreat associates.
• Team Supervision & Development – Lead and inspire staff, ensuring high morale, productivity, and commitment to company goals.
• Sales & Marketing Implementation – Develop marketing campaigns, social media strategies, and local business partnerships.
• Business Outreach & Community Engagement – Build relationships, fitness and wellness professionals to expand network.
• Customer Experience & Satisfaction – Ensure every guest and member receives a personalized, elevated experience.
• Google Reviews & Brand Reputation – Encourage and manage 10 daily online reviews, ensuring a positive digital presence.
• Day-to-Day Operations Management – Oversee retreat operations, scheduling, inventory, and daily Membership signups.
• Financial Management: Monitor KPIs analyze key metrics, and provide insights to the owner.

Job description

Massage Heights is seeking a Spa Retreat Director in Decatur to serve as the second-in-command, driving membership growth and maintaining high operational standards. You will report to the franchise owner, lead recruiting and development of a high-performing team, and oversee daily marketing, guest experience, and team performance.

The role requires a strategic implementor with a sales-driven mindset, strong communication, and a passion for wellness.