Spa Reservations & Guest Experience Specialist

Greenbrier International; Greenbrier (TN); Sur place; USD 30 000 - 40 000; Plein temps

Résumé du poste

A resort hotel is seeking a Spa professional in Greenbrier to manage spa reservations, ensure guest satisfaction, and maintain facility standards. The ideal candidate should have strong customer service experience, excellent communication skills, and the ability to lift 25 lbs. Responsibilities include seamless guest interactions, maintaining professionalism, and assisting with paperwork. Flexible working hours are required, including weekends and holidays.

Qualifications

• Customer service experience required.
• Ability to lift 25 lbs.
• Experience with a cash drawer preferred.
• Retail and phone experience preferred.

Responsabilités

• Make Spa/Salon reservations and explain services.
• Accurately enter reservations for treatment rooms.
• Respond to all guest needs professionally.
• Maintain pleasant demeanor with guests.
• Ensure facility safety and security.

Connaissances

Excellent communication

Customer service

Multi-tasking

Organizational skills

Computer skills (Word and Excel)

Formation

High School Diploma or G.E.D.

College Degree

Description du poste

A resort hotel is seeking a Spa professional in Greenbrier to manage spa reservations, ensure guest satisfaction, and maintain facility standards. The ideal candidate should have strong customer service experience, excellent communication skills, and the ability to lift 25 lbs. Responsibilities include seamless guest interactions, maintaining professionalism, and assisting with paperwork. Flexible working hours are required, including weekends and holidays.