Spa Coordinator

Greenbrier International; Greenbrier (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A resort hotel is seeking a Spa professional in Greenbrier to manage spa reservations, ensure guest satisfaction, and maintain facility standards. The ideal candidate should have strong customer service experience, excellent communication skills, and the ability to lift 25 lbs. Responsibilities include seamless guest interactions, maintaining professionalism, and assisting with paperwork. Flexible working hours are required, including weekends and holidays.

Qualifications

• Customer service experience required.
• Ability to lift 25 lbs.
• Experience with a cash drawer preferred.
• Retail and phone experience preferred.

Responsibilities

• Make Spa/Salon reservations and explain services.
• Accurately enter reservations for treatment rooms.
• Respond to all guest needs professionally.
• Maintain pleasant demeanor with guests.
• Ensure facility safety and security.

Skills

Excellent communication

Customer service

Multi-tasking

Organizational skills

Computer skills (Word and Excel)

Education

High School Diploma or G.E.D.

College Degree

Job description

Seasonal | The Greenbrier Hotel | United States

Job Information

Department Name: Spa

Hospitality

City: White Sulphur Springs

State/Province: West Virginia

Zip: 24986

Job Description

Department: Spa

Primary Responsibilities:

• Constant interaction with guests by phone or in person making Spa/Salon reservations and explaining services
• Accurately enter reservations for treatment room and therapist
• Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
• Ensure The Greenbrier experience
• Adhere to policies of the facility
• Report any incidents or accidents to the Spa Director
• Submit all paperwork and financial reporting, when applicable
• Develop and maintain accurate department maintenance procedures and checklists through routine preventative maintenance and repair
• Maintain a monthly inventory of supplies and/or products, when applicable
• Become knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
• Participate in the Manager on Duty (MOD) schedule, if applicable
• Help ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
• Greet each and every guest with a smile and direct eye contact
• Go the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Use time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc., and ensuring proper coverage when it’s necessary to leave the area
• Keep area clear of clutter and personal effects
• Inform co‑worker(s) of pertinent information at the end of the shift and maintain the staff communication book
• Inform the facility manager of any member, guest, or facility issues
• Enroll members and guests in programs and make reservations for spa services and personal training, when applicable
• Receive payments for goods and services and properly account for the money. Reconcile daily sales, deposits, and receipts, when applicable
• Assist staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events

Normal Working Hours:

• 32-40 hours per week in season
• Staffing requires availability on holidays and for a 7‑day a week operation
• Shifts - Flexible

Past Work Experience Requirements:

• Retail and phone preferred
• Experience with a cash drawer preferred
• Customer Service experience required
• Ability to lift 25 lbs

Educational Requirements:

• High School Diploma or G.E.D.
• College Degree preferred

Communication Skills Requirements:

• Excellent communication, customer service skills, and work ethic
• Ability to express information clearly
• Excellent verbal and written skills

Technical Requirements:

• Computer skills (Word and Excel)
• Working knowledge of all services and products

Location of Work

• Indoors
• Heated

Work Postures

• Continuous (up to 8 hrs. in an 8 hr. shift)
• Frequent (up to 5.5 hrs. in 8 hr. shift)
• Infrequent (up to 3 hrs. in an 8 hr. shift)
• Rarely (up to .5 hr in 8 hr. shift)

Standing – Continuous, Sitting – Continuous, Walking – Rarely, Climbing – Rarely, Bending/Stooping – Infrequent, Overhead Reaching – Infrequent, Arm/Hand Movement – Frequent, Hand/Eye Coordination – Frequent

Lifting Requirements

• Rarely (up to .5 hr in 8 hr. shift) 21 – 30 lbs
• Horizontal Lift
• Overhead Lift
• Floor to Waist Lift
• Grasping
• Push/Pull
• Carrying

Required Supervision:

• Reports to Assistant Spa Director

Other Requirements:

• Must be able to multi-task
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Energetic, enthusiastic and motivational
• Strong team player