Spa Receptionist: Welcoming Wellness Guide

Appellation Healdsburg; Healdsburg (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Competitive pay

Benefits

Serene spa environment

Growth opportunities

Ongoing training

Meaningful work

Job summary

Appellation Healdsburg is seeking a Spa Receptionist to warmly welcome guests and guide their wellness journeys from first contact to departure. You’ll book appointments, assist with check-ins/outs, and recommend spa products and services while maintaining a serene reception area.

Join our founding team and contribute to a brand-new luxury spa environment, with ongoing training in service, wellness, and product knowledge.

Qualifications

• A person who thrives in service environments and genuinely enjoys connecting with others.
• Calm under pressure, flexible, and able to multitask with grace.
• Creative, curious, and open to learning new systems and information.
• Interested in (or experienced with) beauty, wellness, spa, or medical environments.
• Enjoy talking about products and helping guests find what supports their well‑being.
• Brings a teachable spirit and a team‑first mindset.
• Comfortable with technology, including booking software and point‑of‑sale systems.

Responsibilities

• Greeting guests warmly and genuinely; creating a welcoming, calm first impression.
• Answer phones, respond to inquiries, book appointments, and manage daily scheduling.
• Support guest check-ins and check-outs, including payment processing.
• Provide informed recommendations on retail products and spa services.
• Maintain cleanliness and ambiance of the reception area and retail displays.
• Assist with light administrative tasks, inventory, and laundry coordination.
• Communicate effectively with the treatment team to ensure flow and timing.
• Help guests feel seen, heard, and supported throughout their visit.

Skills

Guest service

Calm under pressure

Multitasking

Product knowledge

Communication

Team player

Technology literacy

Tools

Booking software

Point-of-sale systems

Job description

Appellation Healdsburg is seeking a Spa Receptionist to warmly welcome guests and guide their wellness journeys from first contact to departure. You’ll book appointments, assist with check-ins/outs, and recommend spa products and services while maintaining a serene reception area.

Join our founding team and contribute to a brand-new luxury spa environment, with ongoing training in service, wellness, and product knowledge.