Spa & Salon Guest Experience Concierge

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Graton Resort & Casino in Rohnert Park, CA is seeking a Spa & Salon Receptionist to welcome guests, manage check-ins/outs, and uphold luxury standards.

You will book appointments, answer calls, and provide information on services and products, maintaining a polished front desk and positive guest experience.

The ideal candidate embodies superb communication, multitasking ability, and a welcoming demeanor, with a focus on exceeding guest expectations.

Qualifications

• Prior experience in guest services or front desk.
• Excellent verbal and written communication.
• Ability to manage multiple calls and appointments.
• Knowledge of spa services and products preferred.

Responsibilities

• Greet guests and provide friendly, professional service.
• Book spa and salon appointments accurately.
• Make daily reminder calls to guests.
• Input guest data into the spa booking system.
• Maintain reception area clean and organized.
• Assist guests with inquiries and escalate to management when needed.

Skills

Guest service

Phone etiquette

Appointment scheduling

Upselling

Team orientation

Education

High school diploma or equivalent

Tools

Spa booking system

Job description

Graton Resort & Casino in Rohnert Park, CA is seeking a Spa & Salon Receptionist to welcome guests, manage check-ins/outs, and uphold luxury standards.

You will book appointments, answer calls, and provide information on services and products, maintaining a polished front desk and positive guest experience.

The ideal candidate embodies superb communication, multitasking ability, and a welcoming demeanor, with a focus on exceeding guest expectations.