Spa Receptionist - Hotel Washington

Schulte Hospitality Group; Washington (District of Columbia); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Free Telemedicine and Virtual Mental Health care

401(k) plan with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on event tickets and gym memberships

Job summary

Schulte Hospitality Group is looking for a Spa Receptionist to join their team in Washington, DC. This role involves managing spa reservations, providing customer service, and ensuring a friendly atmosphere for guests. Ideal candidates will have a high school diploma and experience in customer service or hospitality.

The position offers a compensation of $24 per hour and benefits like free telemedicine, health insurance options, and a 401(k) plan with company match.

Qualifications

• Previous experience in a customer-service, hospitality, or receptionist role preferred.
• Experience in a spa, salon, or wellness environment is a plus.
• Familiarity with spa booking software preferred.

Responsibilities

• Greet guests warmly and ensure a welcoming environment.
• Manage all spa reservations and scheduling.
• Answer inquiries related to spa services and pricing.
• Process payments and maintain accurate client records.
• Promote and upsell spa services to enhance guest experience.

Skills

Customer service

Communication skills

Organizational skills

Multitasking abilities

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Spa management software

Point-of-sale systems

Job description

Schulte Hospitality Group is seeking an energetic, experienced, and hands‑on Spa Receptionist to join our team. SHG is a hospitality organization with a service‑centric culture and a mission to exude hospitality, be respectful and authentic, prioritize stakeholder needs, and make a positive impact. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team.

Benefits

• Free Telemedicine and Virtual Mental Health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match for eligible associates
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more

Job Duties and Responsibilities

• Greet guests warmly upon arrival and ensure a welcoming, professional environment
• Manage all spa reservations, including scheduling appointments, confirming bookings, and adjusting changes as needed
• Answer phone calls, emails, and inquiries related to spa services, pricing, and availability
• Provide accurate information on treatments, therapists, and spa policies to guests
• Process payments, handle billing inquiries, and maintain accurate client records using spa management software
• Promote and upsell spa services, packages, and retail products to enhance the guest experience
• Assist with maintaining cleanliness and organization in the reception and retail areas
• Coordinate with spa therapists and management to ensure a seamless guest experience and efficient workflow

Education and Experience

• High school diploma or equivalent required
• Previous experience in a customer‑service, hospitality, or receptionist role preferred
• Experience in a spa, salon, or wellness environment is a plus
• Familiarity with spa booking software and point‑of‑sale systems preferred

Knowledge, Skills and Abilities

• Exceptional customer service and communication skills
• Friendly, professional, and polished demeanor
• Strong organizational and multitasking abilities in a fast‑paced environment
• Basic math skills and comfort with handling cash and electronic payments
• Proficiency in Microsoft Office and booking/reservation platforms
• Ability to maintain discretion and confidentiality with client information
• Flexibility to work weekends, holidays, and varied shifts as needed

Compensation Range

$24.00 per hour

Schulte Hospitality Group is an Equal Opportunity Employer.