Spa - Receptionist

Everline Resort & Spa; Olympic Valley (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Discounted ski passes

Free rentals on ski gear

Employee assistance program

401(k) plan with company match

Paid time off

Job summary

Everline Resort & Spa in Olympic Valley, California is seeking a Spa team member to provide exceptional guest experiences. Responsibilities include booking appointments, greeting guests, and providing information on spa services. Previous experience in the spa or salon industry and strong communication skills are essential for this role.

The position offers a pay rate of $18/hr to $20/hr along with various employee benefits including discounted ski passes and healthcare plans for full-time team members.

Qualifications

• Must have experience in the spa or salon industry.
• Effective communication and customer service skills are essential.
• Ability to handle cash transactions accurately.

Responsibilities

• Book appointments and greet guests.
• Provide information on spa services and treatments.
• Maintain a professional appearance in the spa.
• Complete payment transactions for treatments.

Skills

Detail oriented

Excellent communication skills

Customer service experience

Cash handling experience

Education

Industry related certifications or education

Job description

Overview

As a member of our Spa team, you will work to ensure that guests receive the pampered, relaxing, and rejuvenating experience they are seeking. You will be responsible for booking appointments, greeting guests upon arrival, and escorting guests to treatment areas. You will also use your knowledge to provide information about spa services, treatments, and products.

About Everline Resort & Spa: Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Benefits

• Discounted Palisades Tahoe Ski Pass
• Food & beverage, retail, and spa discounts
• Free rentals on ski gear, ice skates, nordic skiing, and golf course access
• Discounted rooms at Hyatt and CoralTree Properties
• Group medical, dental, vision, life, and disability benefits.*
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.*
• An employee assistance program.
• Paid time off*/sick time
• Participation in a 401(k) plan with a company match.

*For Full Time Year-Round Team Members

Perks

• Enjoy free golf, discounts on resort retail and food & beverage, and more!
• Experience destinations around the country with team member hotel discounts.
• Opportunities for internal career growth and expansion.
• Trust us, seeing a first-time guest take in our mountain views never gets old.

Responsibilities

• Answer telephones in a friendly and courteous manner, providing information, scheduling appointments and taking the necessary notes.
• Complete payment transactions prior or post a guest’s spa/salon treatment.
• Assist in maintaining a professional and clean image of all spa and surrounding facilities.
• Communicate all necessary guest information, allergies, and requests to the appropriate service provider.

Qualifications

• Must be detail oriented and have excellent communication skills.
• Previous experience in the spa or salon industry preferred.
• Previous customer service and cash handling experience required.
• Industry related certifications or education a plus.

Physical Requirements and Working Conditions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to walk, talk, see, and hear; must be capable of sitting 90% or more of a normal 8 hour work shift; must be capable of carrying, lifting, pushing or pulling up to 20 lbs.; specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus; must be capable of answering phones and using a computer.
• Exposure to an indoor working environment with low noise level.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Hourly Range: $18/hr - $20/hr