Concierge

CoralTree Hospitality Group; California (MO); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Ski pass discount

Discounts on amenities

Free ski gear rentals

Discounted hotel rooms

Benefits package

Flex benefits plan

Employee assistance

Paid time off

401(k) match

Job summary

CoralTree Hospitality Group is seeking a Concierge for Everline Spa & Resort located in California. You will greet guests and assist with travel itineraries, reservations, and overall guest experiences, promoting hotel services and connecting guests to authentic local experiences.

The role emphasizes exceptional communication, knowledge of the Tahoe area, and a passion for hospitality to ensure guests feel at home and engaged with the resort’s amenities.

Qualifications

• Previous experience delivering guest services and creating authentic vacation experiences.
• Knowledge of Tahoe area to provide guest recommendations and insights.
• Strong written and verbal communication skills.

Responsibilities

• Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf.
• Confidently connect visitors to unique and unforgettable experiences in the local area.
• Share your passions and knowledge of services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest needs to staff and management.
• Maintain an impeccable eye for detail to ensure accuracy and efficiency.

Skills

Flexibility

Guest services

Communication

People skills

Job description

Overview

Are you ready to help shape the future of travel and hospitality? CoralTree is seeking a Concierge to join our team at Everline Spa & Resort. This role will be an integral member of the front office team that creates distinctly different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. The Concierge will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community.

About Everline Resort & Spa

Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, crave-worthy slices of pizza with a classic ski-town vibe at Left of the Lift, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season.

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Discounted Palisades Tahoe Ski Pass
• Food & beverage, retail, and spa discounts
• Free rentals on ski gear, ice skates, nordic skiing, and golf course access
• Discounted rooms at Hyatt and CoralTree Properties
• Group medical, dental, vision, life, and disability benefits.*
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.*
• An employee assistance program.
• Paid time off*
• Participation in a 401(k) plan with a company match.

** For Full Time Yearround only

Responsibilities

• Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf.
• Utilize the freedom to go beyond to become an expert in the local community and confidently connect visitors to unique and unforgettable experiences in the local area.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Have an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. Knowledge of the Tahoe area to be able to provide recommendations and advice to guests.
• Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.

Physical Requirements and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting 90% or more of a normal 8 hour work shift. Must be capable of carrying, lifting. pushing or pulling up to 20lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Must be capable of answering phones and using a computer.
• While performing the duties of this job, the employee will be exposed to indoor working environment. The noise level in the work environment is moderate to loud.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Hourly Wage: $20/hr-$24/hr