Medical Receptionist

Mental Health Cooperative; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading organization in mental health services is seeking a Medical Receptionist to coordinate appointments and provide administrative support. This role is crucial in ensuring effective communication between consumers and medical staff, while maintaining a welcoming environment. The ideal candidate will have strong customer service skills and a background in healthcare administration.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Life and Disability Coverage

Retirement Plan

Mental Health Resources

Discounts

Qualifications

• Previous healthcare administrative experience preferred.
• Valid Tennessee Driver’s License required.

Responsibilities

• Manage scheduling of appointments with physicians and nursing staff.
• Provide friendly customer service and support Medical Operations.
• Assist with insurance verification and co-pay collections.

Skills

Customer Service

Communication

Dependability

Time Management

Organization

Education

High school diploma or GED

Job description

Join to apply for the Medical Receptionist role at Mental Health Cooperative

Ranked one of Tennessee’s top places to work, MHC is a unique organization with a strong company culture where clients and staff are treated equally.

Mental Health Cooperative, Inc. (MHC), established in 1993, provides services to individuals with severe mental illness, including children and adolescents across Middle and East Tennessee. Our mission is to support those facing mental health challenges and poverty, with offices in Nashville and surrounding communities.

If you are caring, collaborative, innovative, and energizing, this could be a great place for you!

Job Title: Medical Receptionist

Schedule: Monday-Friday, 8:00 AM - 4:30 PM (onsite)

Location: 269 Cumberland Bend, Nashville, TN 37228

Job Summary

This role involves coordinating appointment scheduling for consumers and Medical Operations, along with providing administrative support to staff.

Responsibilities

1. Manage scheduling of appointments with physicians and nursing staff, ensuring effective communication.
2. Arrange transportation for return visits by liaising with transportation providers.
3. Answer phones courteously and manage messages.
4. Maintain professional calendars and prepare daily appointment schedules.
5. Check on consumers to prevent long wait times.
6. Provide friendly customer service.
7. Support Medical Operations with tasks like faxing, filing, and mail distribution.
8. Keep the reception and common areas tidy.
9. Assist with insurance verification, including scanning cards and reporting issues.
10. Handle co-pay collections and cash transactions.
11. Perform additional duties as assigned.

Requirements

1. High school diploma or GED.
2. Previous healthcare administrative experience preferred.
3. Valid Tennessee Driver’s License and acceptable Motor Vehicle Report (MVR).
4. Acceptable criminal background check.
5. Personal auto insurance.

About You

Customer Service & Approachability

• Build rapport with consumers and teammates.
• Maintain a friendly attitude and be pleasant.
• Listen well and show interest.

Communication

• Communicate effectively with diverse groups.
• Report concerns or ideas to supervisors.

Dependability

• Plan PTO in advance.
• Complete assigned tasks reliably.

Time Management & Organization

• Schedule appointments accurately and efficiently.
• Prioritize and multitask effectively.

Team Orientation

• Assist colleagues with responsibilities.
• Support other departments as needed.
• Be flexible to change.

Benefits

Comprehensive benefits include medical, dental, vision, pet insurance, life and disability coverage, retirement plan, mental health resources, and discounts.

Equal Opportunity Statement

Mental Health Cooperative values inclusion, diversity, and equal opportunity. We do not discriminate based on race, gender, age, disability, or other protected categories.