Spa Receptionist

FOH Hospitality LLC; Kaanapali (HI); On-site; USD 32,000 - 46,000; Full time

Job summary

Marriott Vacations Worldwide in Hawaii is seeking a Spa Reservations Coordinator to manage the reservation and booking process for spa treatments, with a goal to maximize spa revenue and guest satisfaction.

You will assist with arrival and departure experiences, process guest billing, and maintain a clean, sensory spa environment for owners and guests.

This role requires excellent communication, basic computer skills, and persuasive telephone sales to promote available packages and retail options.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate communication.
• Requires good verbal and written communication skills.
• Must be able to use basic computer systems and software.
• Ability to persuade via telephone sales.

Responsibilities

• Coordinate reservations and bookings for spa treatments to maximize revenue.
• Assist guests with arrival, departure, and guest billing processes.
• Maintain high quality guest service and cleanliness in Spa/Health Club.
• Provide tours of The Spa and explain packages available.
• Maintain organized workstation and handle daily tasks as assigned.

Skills

Verbal communication

Written communication

Telephone sales

Persuasion

Basic computer skills

Reading and writing in workplace

Tools

POS systems

Booking software

Job description

Hourly Rate: $28.19

Job Summary

To effectively coordinate and manage the reservation and booking process for spa treatments to maximize revenue. To utilize strategic selling techniques to increase spa treatment and retail revenues. Assist with the arrival and departure experience to our guests and owners including guest billing and paperwork. To ensure the highest quality guest service and cleanliness throughout the Spa/Health Club. To assist in delivering a sensory experience and renewing environment to all our owners and guests.

Core Work Activities

• Prepare and sell Food and Beverage and Retail items
• Give tours of The Spa
• Issue locker keys, robes, slippers, and towels
• Maintain the weight/exercise room equipment
• Assist with the daily adult and children’s activities
• Responsible for maintaining a cash bank drawer daily
• Enforce hotel safety standards
• Perform other duties and handle projects as assigned by Manager
• File daily reservations and other correspondence
• Maintain a clean and well-organized workstation

Requirements & Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to be persuasive with telephone sales skills.
• Knowledge about different packages available.
• Must be able to sit or stand and exert well-paced ability for up to 4 hours in length. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task.
• Must be able to lift up to 15 lbs. On a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey.

FOR A LIFE FULFILLED. Creating vacations that move you.

• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members