Spa Operations Supervisor - Luxury Hotel

Hei Hotels Inc.; Minneapolis (MN); Presencial; USD 29.000 - 34.000; Jornada completa

Descripción de la vacante

HEI Hotels and Resorts in Minneapolis is seeking a Spa Supervisor to lead the spa team, manage scheduling, and ensure exceptional guest service in line with hotel policies.

This role focuses on optimizing operations, budgeting, staffing decisions based on occupancy, and upholding industry guidelines while contributing to the hotel’s profitability. Experience in spa or hotel operations, familiarity with Book4Time, and strong communication are preferred; on-site work with competitive hourly pay.

Formación

• Hotel experience preferred.
• Book4Time experience is preferred
• Requires organization and flexibility and a problem‑solving approach to all duties.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error.
• Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation.
• Ability to observe performance and detect signs of emergency situations and respond with proper action.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsabilidades

• Scheduling of spa staff to ensure quality guest service and maximization of profits based on business levels.
• Provide input regarding staffing re: interviewing, hiring, training, motivating, and recommendations re: performance evaluations based on staff interactions and observed performance.
• Communicate both verbally and in writing to provide clear direction to staff.
• Take direction from Director and/or Manager re: business levels and hotel occupancy and recommend staffing adjustments accordingly.
• Provide support in fielding guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Adhere to established budgeting, forecasting, cost and inventory controls.
• Be available and able to assist in all aspects of front desk and attendant operations as needed based on business needs.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Conocimientos

Spa supervision

Staff scheduling

Customer service

Budgeting

Descripción del empleo

HEI Hotels and Resorts in Minneapolis is seeking a Spa Supervisor to lead the spa team, manage scheduling, and ensure exceptional guest service in line with hotel policies.

This role focuses on optimizing operations, budgeting, staffing decisions based on occupancy, and upholding industry guidelines while contributing to the hotel’s profitability. Experience in spa or hotel operations, familiarity with Book4Time, and strong communication are preferred; on-site work with competitive hourly pay.