Spa Supervisor - Full-Time weekends required

HEI Hotels & Resorts; Minneapolis (MN); On-site; USD 29,000 - 34,000; Full time

Job summary

HEI Hotels and Resorts in Minneapolis is seeking a Spa Supervisor to lead the spa team, manage scheduling, and ensure exceptional guest service in line with hotel policies.

This role focuses on optimizing operations, budgeting, staffing decisions based on occupancy, and upholding industry guidelines while contributing to the hotel’s profitability. Experience in spa or hotel operations, familiarity with Book4Time, and strong communication are preferred; on-site work with competitive hourly pay.

Qualifications

• Hotel experience preferred.
• Book4Time experience is preferred
• Requires organization and flexibility and a problem‑solving approach to all duties.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error.
• Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation.
• Ability to observe performance and detect signs of emergency situations and respond with proper action.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Scheduling of spa staff to ensure quality guest service and maximization of profits based on business levels.
• Provide input regarding staffing re: interviewing, hiring, training, motivating, and recommendations re: performance evaluations based on staff interactions and observed performance.
• Communicate both verbally and in writing to provide clear direction to staff.
• Take direction from Director and/or Manager re: business levels and hotel occupancy and recommend staffing adjustments accordingly.
• Provide support in fielding guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Adhere to established budgeting, forecasting, cost and inventory controls.
• Be available and able to assist in all aspects of front desk and attendant operations as needed based on business needs.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Skills

Spa supervision

Staff scheduling

Customer service

Budgeting

Job description

About Us

Hotel Ivy is a true luxury, Forbes recommended hotel in downtown Minneapolis. We're an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower, to our three new onsite restaurants and bars, and our Forbes 4 Star retreat at Anda Spa and Fitness, we're the perfect complement to time spent in the Twin Cities! Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $21.00 - $25.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Provide supervision of The Spa, effectively scheduling and implementing the spa's resources to support consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.

Essential Duties and Responsibilities

• Scheduling of spa staff to ensure quality guest service and maximization of profits based on business levels.
• Provide input regarding staffing re: interviewing, hiring, training, motivating, and recommendations re: performance evaluations based on staff interactions and observed performance.
• Communicate both verbally and in writing to provide clear direction to staff.
• Take direction from Director and/or Manager re: business levels and hotel occupancy and recommend staffing adjustments accordingly.
• Provide support in fielding guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Adhere to established budgeting, forecasting, cost and inventory controls.
• Be available and able to assist in all aspects of front desk and attendant operations as needed based on business needs.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Book4Time experience is preferred
• Requires organization and flexibility and a problem‑solving approach to all duties.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error.
• Ability to be mobile for significant distances between and within buildings on the property with or without reasonable accommodation.
• Ability to observe performance and detect signs of emergency situations and respond with proper action.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.