Spa Attendant Coordinator, Kohler Waters Spa

Kohler Hospitality; Chicago (IL); On-site; USD 22,000 - 33,000; Full time

Job summary

Kohler Waters Spa at Lincoln Park in Chicago, IL is hiring for a full-time onsite guest services supervisor. You will oversee staff, ensure exceptional guest experiences, manage scheduling, and assist in hiring while maintaining spa standards.

The role supports a tranquil wellness environment in a bustling city neighborhood. The position requires supervisory/hospitality experience, a high school diploma, and offers shifts from 7:00 am to 9:00 pm, weekdays and weekends.

Qualifications

• Must hold a high school diploma at a minimum, college or technical education preferred.
• Prior supervisory, hospitality, and/or spa experience required.

Responsibilities

• Monitor staff to ensure courteous and professional guest contact.
• Serve as a role model for high standards in guest service, grooming and spa knowledge.
• Supervise team: scheduling, training, providing performance reviews, assisting in hiring, and administering disciplinary actions when necessary.
• Escort guests to respective areas within the spa.
• Greet arrivals and confirm/check in appointments.
• Answer questions about the spa and its services.
• Be courteous, professional and friendly in interactions.
• Resolve customer challenges and assure guests you will accommodate their needs.

Skills

Guest service

Supervisory experience

Hospitality

Spa experience

Education

High school diploma

College/technical education preferred

Job description

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth's mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood.

Work Mode: Onsite Location: Chicago, IL

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth's mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood.

Specific Responsibilities

• Monitor staff to ensure all guest contact is handled in a courteous and professional manner.


• Serve as a role model for high standards in guest service, grooming and uniform standards, and spa service knowledge.


• Maintain neatness, cleanliness, and professionalism at all times. Supervise team members to include, but not limited to, scheduling, training, providing performance reviews, assisting in the hiring process, and administering disciplinary actions when necessary.


• Perform host/hostessing tasks by escorting guests to respective areas within the spa.


• Greet people immediately upon arrival and confirm and check in their appointments.


• Answer questions about the spa and its services.


• Be courteous, professional and friendly when interacting with clients and associates.


• Resolve customer challenges. Assure guests you will do whatever you can to accommodate their needs.

This is a full-time position, working weekdays and weekends with shifts varying between 7:00 am and 9:00 pm.

Skills/Requirements

• Must hold a high school diploma at a minimum, college or technical education preferred


• Prior supervisory, hospitality, and/or spa experience required

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $15.90 - $23.80 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .