Spa Operations Manager: Elevate Guest Experience & Sales
Hand & Stone Massage and Facial Spa
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Benefits offered by this job
Job summary
Hand & Stone Massage and Facial Spa is seeking an energetic Assistant Spa Manager to oversee the reception team, drive memberships and product sales, and maintain an exceptional client experience in our wellness-focused spa. If you thrive in a fast-paced, customer-centric environment, this role offers growth and hands-on training.
The ideal candidate has 1-2 years of sales and customer service experience, with a willingness to learn the spa industry.
Qualifications
- 1-2 years of sales and customer service experience
- Spa experience is a plus but not required; training provided
- Experience handling admin tasks including payroll, scheduling, inventory, and sales reporting
Responsibilities
- Overall Oversight and Management of Reception Team
- Achieve Membership, Service, and Product Sales Targets
- Development, Training, and Accountability for Reception Staff
- Administrative and Bookkeeping Task
- Training and Motivating Sales Team
- Reception and Orientation of Clients
- Client Reservation Management
- Overall Responsibility for Clients Experience in the Spa
- Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance
Skills
Tools
Job description
Hand & Stone Massage and Facial Spa is seeking an energetic Assistant Spa Manager to oversee the reception team, drive memberships and product sales, and maintain an exceptional client experience in our wellness-focused spa. If you thrive in a fast-paced, customer-centric environment, this role offers growth and hands-on training.
The ideal candidate has 1-2 years of sales and customer service experience, with a willingness to learn the spa industry.
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