Spa Operations Lead & Guest Experience Champion

Massage Heights; Cedar Park (TX); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Free massages and facials

Paid vacation accrues

Health/dental/vision insurance (full‑t

Paid liability insurance

CEUs offered at no cost

Team recognition rewards program

Job summary

Massage Heights in Cedar Park, TX seeks a goal‑oriented Massage Therapist who is passionate about improving lives through regular self-care. We offer a competitive pay structure, commissions, bonuses, and opportunities for career growth within a supportive team.

Enjoy benefits like free massages, paid vacation, CEUs, and insurance options. Join us to help guests feel their best and build a rewarding career in a wellness-focused environment.

Qualifications

• Sales or retail management experience preferred.
• Experience managing hourly wage employees a plus.
• Must be guest driven.
• Commitment to standards/image of Massage Heights brand.
• Strong leadership, organization, communication and interpersonal skills.
• Highly motivated team player.
• People oriented with strong customer service and public relations skills.
• Must be comfortable with making decisions.
• Proven track record in achieving sales goals.
• Working knowledge of computers and standard software.
• Available to work varied hours/weekends, evenings, holidays etc.
• Experience in training, coaching, and conflict resolution a plus.

Responsibilities

• Directly supervise and be accountable for all operations when the Retreat Director is not present.
• Be willing to work full time to cover various shifts, including evenings and weekends.
• Create an environment that is passionate about providing Guest service.
• Meet and exceed sales goals.
• Lead by example: achieve personal as well as team goals.
• Coach Team Members to achieve peak performance.
• Create a positive Team environment.
• Implement all rules, guidelines, policies and procedures with all Guests on a consistent basis.
• Educate guests with knowledge and confidence on the services, products and programs available.
• Present Lifestyle Programs, Gift Certificates and retail products.
• Promote the therapeutic benefits of regular massage and skin therapy.
• Stay updated on all retail products and promotions available in the retreat.
• Achieve goals for retail, re-booking, and elevation booking goals.
• Take pride and accountability in all aspects of your job.

Skills

Sales management

Hourly staff management

Guest driven

Brand standards

Leadership & communication

Team player

Customer service

Decision making

Sales achievement

Computers/standard software

Flexible hours

Training & coaching

Tools

None

Job description

Massage Heights in Cedar Park, TX seeks a goal‑oriented Massage Therapist who is passionate about improving lives through regular self-care. We offer a competitive pay structure, commissions, bonuses, and opportunities for career growth within a supportive team.

Enjoy benefits like free massages, paid vacation, CEUs, and insurance options. Join us to help guests feel their best and build a rewarding career in a wellness-focused environment.